How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI
By Gennadiy Bezkorovayniy on November 6, 2025 at 11:43 PM
For many collectibles dealers, sales teams are passionate storytellers. They know their coins, stamps, or sports cards inside and out, and their passion and enthusiasm help close deals. But sometimes that is exactly what gets them into trouble as they cross a line. A single phrase lik …
MiaRec (Literally) On Our Soapbox About AI
By MiaRec Team on April 26, 2024 at 3:24 PM
The MiaRec team was exhibiting at Enterprise Connect this spring, where we met onsite with customers, partners, and other industry professionals to discuss how we are revolutionizing Quality Assurance with the power of Generative AI.
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
By Gennadiy Bezkorovayniy on September 1, 2023 at 11:39 AM
The correct and accurate redaction of sensitive information in call recordings and transcripts is crucial to protect customers' personal data, ensure compliance, and more. But manual approach to data redaction is tedious, unreliable, and labor-intensive — until now.
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
By Gennadiy Bezkorovayniy on August 1, 2023 at 5:00 PM
As you consider Voice Analytics solutions for your contact center, you want to know if MiaRec’s cloud-based Voice Analytics solution is secure. How will MiaRec use your data? Will we use your data to train our AI models? At MiaRec we have helped hundreds of contact centers to utilize …
Support Financial Services Contact Center Compliance & Customer Strategies with Voice Analytics
By Tatiana Poly on July 14, 2023 at 9:21 AM
.png)
Contact centers in the Financial Services Industry (FSI) are responsible for their institution’s reputation. How can adopting a Voice Analytics solution help them meet customer expectations and compliance requirements?
How Healthcare Contact Centers Can Adopt Voice Analytics Solutions (Without Violating Compliance)
By Tatiana Poly on July 3, 2023 at 12:23 PM
-1.png)
While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.
Ensuring HIPAA-Compliance In Contact Centers
By Tatiana Poly on June 30, 2023 at 3:19 PM
.png)
Disclaimer: The information provided on this website is not, and is not intended to, constitute legal advice. This article is for general informational purposes only. Contact centers have to follow compliance regulations to protect their customers’ data and avoid serious consequences, …
What Does The CCPA’s CPRA Amendment Mean For Contact Centers?
By Tatiana Poly on June 2, 2023 at 8:18 AM
.png)
The California Consumer Privacy Act (CCPA) was recently amended to include the California Privacy Rights Act (CPRA). What does this mean for contact centers that do business in California?
How Much Could Noncompliance Cost Your Contact Center?
By Tatiana Poly on May 23, 2023 at 1:26 PM
.png)
Considering that 83% of companies have already experienced more than one data breach, it is more than likely that your contact center is next. In fact, cybercriminals often target contact centers first.
Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT
By Gennadiy Bezkorovayniy on May 12, 2023 at 12:41 PM
.png)
With all the commotion on how ChatGPT could be redefining contact centers, you wonder what this means for your contact center. How can you take advantage of the new ChatGPT-driven solutions on the market?