How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI
By Gennadiy Bezkorovayniy on November 6, 2025 at 11:43 PM
For many collectibles dealers, sales teams are passionate storytellers. They know their coins, stamps, or sports cards inside and out, and their passion and enthusiasm help close deals. But sometimes that is exactly what gets them into trouble as they cross a line. A single phrase lik …
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
By Gennadiy Bezkorovayniy on August 1, 2023 at 5:00 PM
As you consider Voice Analytics solutions for your contact center, you want to know if MiaRec’s cloud-based Voice Analytics solution is secure. How will MiaRec use your data? Will we use your data to train our AI models? At MiaRec we have helped hundreds of contact centers to utilize …
How Healthcare Contact Centers Can Adopt Voice Analytics Solutions (Without Violating Compliance)
By Tatiana Poly on July 3, 2023 at 12:23 PM
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While adopting a Voice Analytics solution can improve agent performances and business operations, contact centers in highly regulated industries such as healthcare must ensure that any solution they adopt adheres to strict compliance regulations, lest they want to pay severe fines.
Ensuring HIPAA-Compliance In Contact Centers
By Tatiana Poly on June 30, 2023 at 3:19 PM
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Disclaimer: The information provided on this website is not, and is not intended to, constitute legal advice. This article is for general informational purposes only. Contact centers have to follow compliance regulations to protect their customers’ data and avoid serious consequences, …
How Much Could Noncompliance Cost Your Contact Center?
By Tatiana Poly on May 23, 2023 at 1:26 PM
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Considering that 83% of companies have already experienced more than one data breach, it is more than likely that your contact center is next. In fact, cybercriminals often target contact centers first.
10 Signs That Your Contact Center Is At Risk For A Security Breach
By Gennadiy Bezkorovayniy on August 25, 2022 at 3:47 AM
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Daily, contact centers generate, manage, and store an enormous amount of sensitive personal data, such as payment card details, social security numbers, contact details, and much more. However, that data has huge financial value as it could be sold and bought by cybercriminals, making …
12 Must-Have Contact Center Security & Compliance Features
By Gennadiy Bezkorovayniy on July 15, 2022 at 12:02 AM
A few weeks ago, Jeetu Patel, Cisco EVP for Security and Collaboration, gave a very passionate keynote speech at Cisco Live 2022 about the importance that security measures will have in the coming months and years. The first trend he mentioned is that we are no longer operating within …
How CCPA Impacts Your Contact Center
By MiaRec Team on June 2, 2022 at 2:11 PM
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We’re two and a half years year and half into CCPA (the California Consumer Privacy Act), an extensive regulation that kicked off in January of 2020, and it has had an effect on the way contact centers communicate with customers. Let’s take a few minutes and talk about how CCPA impact …
9 Things To Consider When Preparing to Record Microsoft Teams
By MiaRec Team on March 31, 2022 at 9:36 AM
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If your company adopted Microsoft Teams for customer interactions, you are not alone. But now you have to figure out how to record your Teams calls, and it's daunting. The following is a checklist that will help you zero in on a platform that records Microsoft Teams, and more importan …
How To Ensure PCI DSS Compliance (And Why Most Get It Wrong)
By Gennadiy Bezkorovayniy on March 31, 2022 at 4:52 AM
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In 2021, a massive data cache containing 3.2 billion accounts associated with a variety of services was exposed in one of the largest PCI data breaches in the world.