How Hospitality Contact Centers Can Recapture Missed Reservations with AI
By Gennadiy Bezkorovayniy on November 11, 2025 at 9:09 AM
Every day, your hotel’s reservation team fields a nonstop stream of calls—each one a potential booking, each one a chance to hit your occupancy goals. Yet, for all that effort, far too many of those conversations end the same way: “I’ll call back,” “Let me check with my spouse,” or “T …
How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI
By Gennadiy Bezkorovayniy on November 6, 2025 at 11:43 PM
For many collectibles dealers, sales teams are passionate storytellers. They know their coins, stamps, or sports cards inside and out, and their passion and enthusiasm help close deals. But sometimes that is exactly what gets them into trouble as they cross a line. A single phrase lik …
6 Ways To Boost Your Hospitality Contact Center with Generative AI
By John Ortiz on May 14, 2025 at 6:21 AM
Are you struggling with low CSAT scores in your hospitality contact center? Are you looking for ways to automate your contact center processes and start using AI to eliminate some of your biggest pain points?
AI Is Everywhere, But ROI Is Rare — Why CX Is Leading the Way
By Tatiana Poly on April 29, 2025 at 12:11 PM
Over the last few years, Artificial Intelligence (AI) has shifted from a futuristic concept to a core part of business conversations in every boardroom. Adoption has been staggering. According to McKinsey, 78% of companies now use AI in at least one function—up sharply from just 55% i …
Boost Customer Retention With MiaRec's New Customer Churn Risk Score & Dashboard
By John Ortiz on April 21, 2025 at 6:39 PM
Tracking churn risk has long been one of the toughest—and most critical—challenges for CX and Operations leaders. Numerous statistics highlight the importance of reducing customer churn. One in particular never ceases to amaze me as a former contact center manager: A study by Bain &am …
How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics
By John Ortiz on March 26, 2025 at 2:11 AM
For CX and Operations leaders, understandingcustomer churn risk is essential to proactively address issues before customers leave. Your contact center is on the front lines of customer interactions, so it logs many leading indicators of churn and has levers to influence retention thro …
How Contact Center AI Can Help Reduce Customer Churn
By John Ortiz on March 9, 2025 at 12:00 AM
Did you know that reducing your customer churn rate by just 5% could lead to a profit increase of up to 125%? Or that acquiring a new customer can cost as much as five times more than retaining an existing one, according to the Harvard Business Review? Contact centers equipped with th …
AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In?
By Gennadiy Bezkorovayniy on February 8, 2025 at 2:17 PM
In recent years, many contact centers have implemented or are considering implementing AI-powered Agent Assist technology to help customer service representatives resolve customer issues more quickly and accurately. Agent Assist has become a de-facto standard technology that companies …
Benefits & Limitations Of MiaRec's AI-Powered Individualized Coaching Suggestions For Contact Center Agents
By John Ortiz on December 23, 2024 at 8:00 AM
If there is one thing I would have liked to have had in my role as a sales contact manager a few years ago, it would have been the ability to provide my agents with some personalized feedback after every call. Okay, that and Auto QA because manually evaluating agents was a never-endin …
How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability
By John Ortiz on December 10, 2024 at 7:45 AM
Are your sales agents spending excessive time on administrative work, like logging call details and updating CRM data? Are you struggling to make sure they are spending their time effectively on the calls that matter most rather than getting bogged down in lower-value interactions? I …