Modern Contact Center
Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers ultra efficient while providing the best customer experience possible!
Improving Your Self-Service Options Through Topic Analysis Insights
Improving Your Self-Service Options Through Topic Analysis Insights
October 9, 2024 at 12:17 PM
5
min read
Using Auto Call Scoring To Choose The Right Calls For Manual Review
Using Auto Call Scoring To Choose The Right Calls For Manual Review
October 7, 2024 at 8:15 AM
4
min read
The Power of Auto Call Summaries: Transforming Information Overload
The Power of Auto Call Summaries: Transforming Information Overload
October 3, 2024 at 12:32 PM
4
min read
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
September 2, 2024 at 12:14 AM
5
min read
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
August 22, 2024 at 9:47 AM
6
min read
From Design to Deployment: Mastering AI Prompt Customization with MiaRec
From Design to Deployment: Mastering AI Prompt Customization with MiaRec
August 20, 2024 at 1:19 PM
2
min read
NLP vs. Generative AI-Powered Topical Analytics
NLP vs. Generative AI-Powered Topical Analytics
August 19, 2024 at 11:11 PM
6
min read
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA
August 5, 2024 at 11:01 AM
3
min read
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
August 1, 2024 at 11:56 AM
6
min read
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
July 11, 2024 at 9:32 AM
5
min read