How Hospitality Contact Centers Can Recapture Missed Reservations with AI
By Gennadiy Bezko on November 11, 2025 at 9:09 AM
Every day, your hotel’s reservation team fields a nonstop stream of calls—each one a potential booking, each one a chance to hit your occupancy goals. Yet, for all that effort, far too many of those conversations end the same way: “I’ll call back,” “Let me check with my spouse,” or “T …
How Collectibles Dealers Can Prevent Risky Agent Language & Sell With Confidence Using MiaRec AI
By Gennadiy Bezko on November 6, 2025 at 11:43 PM
For many collectibles dealers, sales teams are passionate storytellers. They know their coins, stamps, or sports cards inside and out, and their passion and enthusiasm help close deals. But sometimes that is exactly what gets them into trouble as they cross a line. A single phrase lik …
Stop Waiting on Reports: A Look Inside Ask AI by MiaRec
By John Ortiz on October 19, 2025 at 5:42 PM
A Conversation About Speed, Simplicity, and AI Earlier this month, I joined Steve Morrell, author of The Inner Circle Guide to Agentic AI, for a conversation about something every contact center leader wrestles with — how to get from data to decisions faster.
The Contact Center AI Maturity Model: Your Strategic Roadmap to Transformation
By Gennadiy Bezko on August 11, 2025 at 12:00 AM
I speak with hundreds of Contact Center managers and Directors of Operations from mid-sized to large organizations every year. While they each face slightly different challenges (based on the industry they are in or the level of AI adoption they have already achieved), most of them sh …
We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.
By Tatiana Poly on May 20, 2025 at 1:41 PM
When we first launched our Auto QA solution, we expected companies to adopt it for one reason: to automate the tedious process of manual call reviews. And many did. But over time, something unexpected happened. Our customers started telling us they were getting so much more out of it …
6 Ways To Boost Your Hospitality Contact Center with Generative AI
By John Ortiz on May 14, 2025 at 6:21 AM
Are you struggling with low CSAT scores in your hospitality contact center? Are you looking for ways to automate your contact center processes and start using AI to eliminate some of your biggest pain points?
AI Is Everywhere, But ROI Is Rare — Why CX Is Leading the Way
By Tatiana Poly on April 29, 2025 at 12:11 PM
Over the last few years, Artificial Intelligence (AI) has shifted from a futuristic concept to a core part of business conversations in every boardroom. Adoption has been staggering. According to McKinsey, 78% of companies now use AI in at least one function—up sharply from just 55% i …
Boost Customer Retention With MiaRec's New Customer Churn Risk Score & Dashboard
By John Ortiz on April 21, 2025 at 6:39 PM
Tracking churn risk has long been one of the toughest—and most critical—challenges for CX and Operations leaders. Numerous statistics highlight the importance of reducing customer churn. One in particular never ceases to amaze me as a former contact center manager: A study by Bain &am …