How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences
By Gennadiy Bezko on November 19, 2025 at 11:25 PM
In hospitality, the guest experience is everything. Studies have shown that 86% of guests are willing to pay more for a better experience in the hospitality sector, and 72% are more likely to make repeat bookings if they had a positive experience (Zipdo). In addition, hotels offering …
How Hospitality Contact Centers Can Recapture Missed Reservations with AI
By Gennadiy Bezko on November 11, 2025 at 9:09 AM
Every day, your hotel’s reservation team fields a nonstop stream of calls—each one a potential booking, each one a chance to hit your occupancy goals. Yet, for all that effort, far too many of those conversations end the same way: “I’ll call back,” “Let me check with my spouse,” or “T …
How To Use Call Recording Effectively To Coach & Train Contact Center Agents
By Tatiana Poly on June 15, 2020 at 4:21 AM
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Nowadays, it is nearly impossible to call a contact center without hearing a well-known phrase: “Your call may be recorded and monitored”. Contact centers are primary using call recording to monitor and improve agent’s performance, enhance customer service and comply with regulatory r …