Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn
Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn
October 29, 2024 at 6:09 AM
6
min read
Improving Your Self-Service Options Through Topic Analysis Insights
Improving Your Self-Service Options Through Topic Analysis Insights
October 9, 2024 at 12:17 PM
5
min read
Using Auto Call Scoring To Choose The Right Calls For Manual Review
Using Auto Call Scoring To Choose The Right Calls For Manual Review
October 7, 2024 at 8:15 AM
4
min read
The Power of Auto Call Summaries: Transforming Information Overload
The Power of Auto Call Summaries: Transforming Information Overload
October 3, 2024 at 12:32 PM
4
min read
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
September 2, 2024 at 12:14 AM
5
min read
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
August 22, 2024 at 9:47 AM
6
min read
NLP vs. Generative AI-Powered Topical Analytics
NLP vs. Generative AI-Powered Topical Analytics
August 19, 2024 at 11:11 PM
6
min read
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
July 11, 2024 at 9:32 AM
5
min read
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
July 11, 2024 at 9:20 AM
7
min read
How MiaRec Helps BPOs Overcome 5 Common Challenges
How MiaRec Helps BPOs Overcome 5 Common Challenges
July 1, 2024 at 10:14 AM
7
min read