John Ortiz

John Ortiz

Posts by John Ortiz

How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics

How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics

March 26, 2025 at 2:11 AM 7 min read
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

March 17, 2025 at 11:32 AM 8 min read
How Contact Center AI Can Help Reduce Customer Churn

How Contact Center AI Can Help Reduce Customer Churn

March 9, 2025 at 12:00 AM 9 min read
Benefits & Limitations Of MiaRec's AI-Powered Individualized Coaching Suggestions For Contact Center Agents
Pros & Cons Of AI-Powered Personalized Coaching Suggestions

Benefits & Limitations Of MiaRec's AI-Powered Individualized Coaching Suggestions For Contact Center Agents

December 23, 2024 at 8:00 AM 6 min read
6 Ways To Boost Your Hospitality Contact Center with Generative AI
6 Ways To Boost Your Hospitality Contact Center with Generative AI

6 Ways To Boost Your Hospitality Contact Center with Generative AI

December 19, 2024 at 7:45 AM 6 min read
How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability

How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability

December 10, 2024 at 7:45 AM 8 min read
6 High-Impact Ways To Improve Your Sales Performance Using AI Insights
6 High-Impact Ways To Improve Your Sales Performance Using AI Insights

6 High-Impact Ways To Improve Your Sales Performance Using AI Insights

December 3, 2024 at 3:01 AM 6 min read
Sales Contact Centers: How AI Insights Can Help You Boost Revenue
Sales Contact Centers: How AI Insights Can Help You Boost Revenue

Sales Contact Centers: How AI Insights Can Help You Boost Revenue

November 27, 2024 at 2:52 AM 8 min read
Crafting Clarity: The Science of AI Prompt Designing

Crafting Clarity: The Science of AI Prompt Designing

November 21, 2024 at 12:02 PM 2 min read
Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn
Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn

Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn

October 29, 2024 at 6:09 AM 6 min read