John Ortiz

John Ortiz

Posts by John Ortiz

Auto Call Summary: 3 High-Impact Ways It Can Streamline Your Insurance Contact Center Operations

Auto Call Summary: 3 High-Impact Ways It Can Streamline Your Insurance Contact Center Operations

December 13, 2023 at 11:24 AM 4 min read
7 Misconceptions about AI-Based Auto QM in Contact Centers

7 Misconceptions about AI-Based Auto QM in Contact Centers

December 10, 2023 at 7:24 PM 6 min read
What To Expect When Setting Up Topic Analysis
What To Expect When Setting Up Topic Analysis

What To Expect When Setting Up Topic Analysis

September 24, 2023 at 4:11 PM 7 min read
Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits [Incl. Video]

Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits [Incl. Video]

August 30, 2023 at 6:12 PM 12 min read
Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]
MiaRec Automated Quality management - Auto Score Cards

Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]

July 31, 2023 at 7:32 PM 7 min read
Customizing Scorecards For Your Contact Center: The Do’s And Don’ts

Customizing Scorecards For Your Contact Center: The Do’s And Don’ts

July 28, 2023 at 3:08 PM 7 min read
The ROI On Automated Call Summary [Free Calculator]

The ROI On Automated Call Summary [Free Calculator]

June 28, 2023 at 2:51 PM 4 min read
30 Contact Center Customer Insight Use Cases Your Organization Will Love

30 Contact Center Customer Insight Use Cases Your Organization Will Love

June 19, 2023 at 3:37 PM 11 min read
Agent Evaluations Best Practices: The Importance of Automated Call Scoring

Agent Evaluations Best Practices: The Importance of Automated Call Scoring

June 8, 2023 at 4:28 PM 8 min read
Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

May 26, 2023 at 4:03 PM 7 min read