John Ortiz

John Ortiz

Posts by John Ortiz

NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?

NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?

July 11, 2024 at 9:32 AM 5 min read
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

July 11, 2024 at 9:20 AM 7 min read
How MiaRec Helps BPOs Overcome 5 Common Challenges
How MiaRec Helps BPOs Overcome 5 Common Challenges

How MiaRec Helps BPOs Overcome 5 Common Challenges

July 1, 2024 at 10:14 AM 7 min read
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows

How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows

June 18, 2024 at 8:32 AM 5 min read
Boost Your Auto Insurance Contact Center Efficiency With AI Insights

Boost Your Auto Insurance Contact Center Efficiency With AI Insights

June 17, 2024 at 3:59 PM 6 min read
How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover

How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover

May 11, 2024 at 2:44 PM 7 min read
How Contact Center AI Can Help Reduce Customer Churn

How Contact Center AI Can Help Reduce Customer Churn

May 2, 2024 at 12:32 PM 7 min read
Generative AI In Conversational Analytics: Demo & Discussion [CX Today]

Generative AI In Conversational Analytics: Demo & Discussion [CX Today]

March 30, 2024 at 7:44 PM 8 min read
MiaRec's QA Dashboards & Analytics: Insights & Trend Analysis

MiaRec's QA Dashboards & Analytics: Insights & Trend Analysis

March 21, 2024 at 8:25 AM 6 min read
Auto Call Summary: 3 Ways to Streamline Insurance Contact Centers

Auto Call Summary: 3 Ways to Streamline Insurance Contact Centers

December 13, 2023 at 11:24 AM 4 min read