6 Ways To Boost Your Hospitality Contact Center with Generative AI
By John Ortiz on May 14, 2025 at 6:21 AM
Are you struggling with low CSAT scores in your hospitality contact center? Are you looking for ways to automate your contact center processes and start using AI to eliminate some of your biggest pain points?
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA
By MiaRec Team on August 5, 2024 at 11:01 AM
Welcome to the forefront of contact center technology! In this post, we’re excited to explore three groundbreaking demos presented by John Ortiz, Technology Sales Manager at MiaRec. These demos showcase the transformative power of generative AI in revolutionizing contact center qualit …
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
By John Ortiz on July 11, 2024 at 9:20 AM
Call centers generate enormous volumes of data, but without the right tools to make this data accessible, they are known to starve for insights. And I should know because I was a contact center team leader for years. One of my biggest frustrations was that I always spent a large porti …
How MiaRec Helps BPOs Overcome 5 Common Challenges
By John Ortiz on July 1, 2024 at 10:14 AM
Are you looking to partner with a new Contact Center AI solution partner to reduce costs while maximizing efficiency to increase your profit margins? If so, you are not alone. According to a 2023 Deloitte study, 83% of BPOs are looking to cut costs and 82% are trying to standardize pr …
Boost Your Auto Insurance Contact Center Efficiency With AI Insights
By John Ortiz on June 17, 2024 at 3:59 PM
Are you struggling with inefficiencies that lead to long call times, missed information, and frustrated customers? Are your agents overwhelmed with the sheer volume of calls and the complexity of data they need to capture accurately? If so, you are not alone. At MiaRec, we have helped …
7 Misconceptions about AI-Based Auto QM in Contact Centers
By John Ortiz on December 10, 2023 at 7:24 PM
Every contact center managers has their tried and true method of evaluating calls they have developed over the years. For me, it was my trusted Excel spreadsheet I had developed to evaluate my agent's performance. So I get it if trading in the trusted spreadsheet or other familiar met …
5 Value-Adding Conversation Intelligence Use Cases for Contact Centers
By Tatiana Poly on November 26, 2023 at 7:52 PM
CX Today | MiaRec Tatiana Polyakova, COO of MiaRec, joins Charlie Mitchell of CX Today for the CX Today discussion to talk about five contact center use cases for conversational intelligence solutions. These are: Use Case 1 – Capturing the true voice of the customer Use Case 2 – Monit …
How Much Setup Do Generative AI Auto QA & Auto Data Redaction Require?
By Gennadiy Bezkorovayniy on October 16, 2023 at 3:45 PM
Adopting a new technology can be intimidating, especially if it represents such a fundamental leap as Artificial Intelligence (AI). Since the introduction of our new generative AI-powered Auto QA and Auto Data Redaction solutions, we have often received the following question: "How ou …
Call Scoring: Manual vs Keyword-Based vs Generative AI-based
By Gennadiy Bezkorovayniy on October 7, 2023 at 4:43 PM
![Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]](https://blog.miarec.com/hubfs/Portrait%20of%20smiling%20businesswoman%20with%20employees%20in%20call%20center.jpeg)
"Did the agent say their name?", "Did they get consent for recording?", "Did the agent resolve the matter on the first call?" and many other questions are standard call scoring questions that contact center supervisors try to answer every day. With hundreds or even thousands of calls …
Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]
By John Ortiz on July 31, 2023 at 7:32 PM
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When deciding on quality management solutions for your contact center, like MiaRec’s Automated Quality Management (AQM) solutions, you wonder how you can use them to get the best ROI. At MiaRec, we customize our AQM solutions to meet contact center demands across industries, including …