Press 0 for the Future: Voice AI Agents Set to Transform Contact Centers in 2025
By MiaRec Team on December 12, 2024 at 3:50 PM
Curious about where the contact center industry is headed in 2025? MiaRec Founder and CEO, Gennadiy Bezkorovayniy shares his bold predictions in a short, insightful video. From the decline of IVRs and text-based chatbots to the rise of Voice AI Agents that could replace human support …
From Design to Deployment: Mastering AI Prompt Customization with MiaRec
By MiaRec Team on August 20, 2024 at 1:19 PM
In the evolving landscape of artificial intelligence, the interaction between humans and AI is becoming increasingly sophisticated. As contact centers strive to leverage AI to enhance operations, the focus is shifting toward how to fine-tune these interactions to achieve better result …
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA
By MiaRec Team on August 5, 2024 at 11:01 AM
Welcome to the forefront of contact center technology! In this post, we’re excited to explore three groundbreaking demos presented by John Ortiz, Technology Sales Manager at MiaRec. These demos showcase the transformative power of generative AI in revolutionizing contact center qualit …
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
By MiaRec Team on August 1, 2024 at 11:56 AM
When evaluating your contact center agents' performance, you have to tread a fine line between judging whether or not someone has done something well and remaining objective. This can sometimes lead to supervisor bias (we tend to less harshly judge the people we like) or skewed object …
MiaRec Midyear Update with CX Today
By MiaRec Team on July 3, 2024 at 8:59 AM
CX Today’s Charlie Mitchell sits down with MiaRec CEO, Gennadiy Bezko, as he proudly showcases our latest innovations: AI Prompt Designer, LLM-based sentiment analysis, and robust multi-language support. These groundbreaking advancements are just the beginning of MiaRec's commitment t …
MiaRec Platform Now Available in 98 Languages
By MiaRec Team on June 27, 2024 at 2:59 PM
Imagine, a world where language is no longer a barrier in customer service. Many contact centers already offer multiple language options to their customers. With MiaRec's AI-powered Conversation Intelligence and Auto QA solutions, contact centers are now able to analyze 100% of those …
5 Mistakes Companies Make In Phone Support & How To Fix Them
By MiaRec Team on October 12, 2022 at 5:18 AM
First impressions matter, and your phone support team is often the first interaction potential customers have with your company. According to a study by American Express, excellent customer service is the number one factor that determines whether or not customers will do business with …
How To Spot Product Trends Or Issues Using Contact Center Data
By MiaRec Team on September 15, 2022 at 12:38 AM
With the adoption of new data processing technology and Big Data, companies are collecting more data from their customers through the implementation of customer loyalty programs, phone/email/online surveys, order histories, and much more. But this gives you a limited view of the world …
Five9 CX Summit Rewind
By MiaRec Team on August 24, 2022 at 9:22 AM
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MiaRec, Five9 CX, and AI (Oh my) We thoroughly expected the Five9 CX Summit to be one of the most exciting shows we've had the privilege of presenting at this year but it far exceeded our expectations. Without fail, every show in the tech industry tells the participants that they're o …
What Microsoft’s Digital Contact Center Means for Call Recording & CX
By MiaRec Team on August 3, 2022 at 10:09 AM
Microsoft continues to increase its presence in the UCaaS and Contact Center markets. Just as Microsoft fully unveils its Digital Contact Center, it posts earnings that reveal the Teams Phone has over 12 million PSTN users.