MiaRec Team

MiaRec Team

Posts by MiaRec Team

Press 0 for the Future: Voice AI Agents Set to Transform Contact Centers in 2025

Press 0 for the Future: Voice AI Agents Set to Transform Contact Centers in 2025

December 12, 2024 at 3:50 PM 2 min read
From Design to Deployment: Mastering AI Prompt Customization with MiaRec

From Design to Deployment: Mastering AI Prompt Customization with MiaRec

August 20, 2024 at 1:19 PM 2 min read
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA

[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA

August 5, 2024 at 11:01 AM 3 min read
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips

Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips

August 1, 2024 at 11:56 AM 6 min read
MiaRec Midyear Update with CX Today

MiaRec Midyear Update with CX Today

July 3, 2024 at 8:59 AM 9 min read
MiaRec Platform Now Available in 98 Languages

MiaRec Platform Now Available in 98 Languages

June 27, 2024 at 2:59 PM 1 min read
5 Mistakes Companies Make In Phone Support & How To Fix Them

5 Mistakes Companies Make In Phone Support & How To Fix Them

October 12, 2022 at 5:18 AM 5 min read
How To Spot Product Trends Or Issues Using Contact Center Data

How To Spot Product Trends Or Issues Using Contact Center Data

September 15, 2022 at 12:38 AM 5 min read
Five9 CX Summit Rewind

Five9 CX Summit Rewind

August 24, 2022 at 9:22 AM 7 min read
What Microsoft’s Digital Contact Center Means for Call Recording & CX
ContactCetnerAgentSmiling

What Microsoft’s Digital Contact Center Means for Call Recording & CX

August 3, 2022 at 10:09 AM 4 min read