How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
By John Ortiz on June 18, 2024 at 8:32 AM
Are your agents struggling to correctly and quickly capture all the information required? Are you constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contact center efficiency? Here at MiaRec, we h …
Boost Your Auto Insurance Contact Center Efficiency With AI Insights
By John Ortiz on June 17, 2024 at 3:59 PM
Are you struggling with inefficiencies that lead to long call times, missed information, and frustrated customers? Are your agents overwhelmed with the sheer volume of calls and the complexity of data they need to capture accurately? If so, you are not alone. At MiaRec, we have helped …
Auto Call Summary: 3 Ways to Streamline Insurance Contact Centers
By John Ortiz on December 13, 2023 at 11:24 AM
While almost all insurance companies have adopted some form of "traditional" AI and have felt somewhat let down by the lack of transformative change that was promised in the past, there is no doubt that Generative AI has kicked off a tidal shift across the industry that will far surpa …
9 Things To Consider When Preparing to Record Microsoft Teams
By MiaRec Team on March 31, 2022 at 9:36 AM
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If your company adopted Microsoft Teams for customer interactions, you are not alone. But now you have to figure out how to record your Teams calls, and it's daunting. The following is a checklist that will help you zero in on a platform that records Microsoft Teams, and more importan …
5 Critical Pieces of Data Hiding in Your Call Recordings
By Tatiana Poly on November 30, 2021 at 4:21 AM
Every hour of every day, companies launch campaigns to gain awareness of customer feeling about their products and services. They’ll use surveys, cold calls, web bots, questionnaires, feedback prompts, and the list goes on. While all of these methods have merit, they're also flawed be …
Building Call Center Efficiency Through Call Recording
By Tatiana Poly on March 1, 2021 at 4:21 AM
All successful businesses must focus on a complex blend of customer service and internal process improvements to build efficiency. Are they meeting customer needs, providing customer satisfaction, eliminating internal inefficiencies, and optimizing employees’ performance?
Benefits of Call Recording for Debt Collectors
By Tatiana Poly on September 30, 2020 at 4:21 AM
Numerous debt collectors utilize call recording solutions for a multitude of reasons. The monitoring of agents and debtor ensures compliance and manages risk on both ends. Call recording is an effective solution to resolve misunderstandings that may arise. It gets straight to the poin …
5 Ways Your Company Can Benefit From Call Recording
By Tatiana Poly on August 24, 2020 at 4:21 AM
Companies are using call recording in a variety of innovative ways, to address a variety of business needs, including legal documentation and protection, order verification, dispute resolution, and customer-service enhancement. It’s also great for training and supervising new employee …