How Can Contact Centers Use AI to Reduce Unnecessary Pharmacist Transfers (and Protect Specialist Capacity)?
By Gennadiy Bezkorovayniy on January 6, 2026 at 1:50 AM
Contact centers use AI to automatically detect and classify pharmacist transfers in call transcripts, revealing which escalations are unnecessary. This allows teams to coach frontline agents, reduce avoidable transfers, and protect pharmacist capacity for true clinical needs.
How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically
By Gennadiy Bezkorovayniy on December 22, 2025 at 8:06 AM
Home care organizations receive an enormous volume of phone calls every day — from patients, family members, and the aides assigned to support them. A family member calls to report that a patient has been hospitalized. An aide calls the coordinator to report feeling unsafe during a vi …
How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability
By John Ortiz on December 10, 2024 at 7:45 AM
Are your sales agents spending excessive time on administrative work, like logging call details and updating CRM data? Are you struggling to make sure they are spending their time effectively on the calls that matter most rather than getting bogged down in lower-value interactions? I …
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
By MiaRec Team on August 1, 2024 at 11:56 AM
When evaluating your contact center agents' performance, you have to tread a fine line between judging whether or not someone has done something well and remaining objective. This can sometimes lead to supervisor bias (we tend to less harshly judge the people we like) or skewed object …
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
By John Ortiz on June 18, 2024 at 8:32 AM
Are your agents struggling to correctly and quickly capture all the information required? Are you constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contact center efficiency? Here at MiaRec, we h …
Boost Your Auto Insurance Contact Center Efficiency With AI Insights
By John Ortiz on June 17, 2024 at 3:59 PM
Are you struggling with inefficiencies that lead to long call times, missed information, and frustrated customers? Are your agents overwhelmed with the sheer volume of calls and the complexity of data they need to capture accurately? If so, you are not alone. At MiaRec, we have helped …
Auto Call Summary: 3 Ways to Streamline Insurance Contact Centers
By John Ortiz on December 13, 2023 at 11:24 AM
While almost all insurance companies have adopted some form of "traditional" AI and have felt somewhat let down by the lack of transformative change that was promised in the past, there is no doubt that Generative AI has kicked off a tidal shift across the industry that will far surpa …
What Does The CCPA’s CPRA Amendment Mean For Contact Centers?
By Tatiana Poly on June 2, 2023 at 8:18 AM
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The California Consumer Privacy Act (CCPA) was recently amended to include the California Privacy Rights Act (CPRA). What does this mean for contact centers that do business in California?
What Does MiaRec Bring To Five9 Customers?
By John Ortiz on April 18, 2023 at 9:17 AM
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With several solutions on the market all promising to better your contact center, how are you meant to choose? How does MiaRec compare to Five9? Are they offering the same solution or can they be integrated with each other?
What Are The Best Contact Center as a Service (CCaaS) Solutions For Your Contact Center?
By Tatiana Poly on March 23, 2023 at 10:39 AM
As our contact center customers migrate to Cloud, many of them have asked for our opinions on which CCaaS solution they should adopt. That’s why we’ve gathered our expertise to provide you with a list of the top 6 CCaaS solutions in the market, their price points, use cases, and sugge …