How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability
By John Ortiz on December 10, 2024 at 7:45 AM
Are your sales agents spending excessive time on administrative work, like logging call details and updating CRM data? Are you struggling to make sure they are spending their time effectively on the calls that matter most rather than getting bogged down in lower-value interactions? I …
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
By John Ortiz on June 18, 2024 at 8:32 AM
Are your agents struggling to correctly and quickly capture all the information required? Are you constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contact center efficiency? Here at MiaRec, we h …
Boost Your Auto Insurance Contact Center Efficiency With AI Insights
By John Ortiz on June 17, 2024 at 3:59 PM
Are you struggling with inefficiencies that lead to long call times, missed information, and frustrated customers? Are your agents overwhelmed with the sheer volume of calls and the complexity of data they need to capture accurately? If so, you are not alone. At MiaRec, we have helped …
Auto Call Summary: 3 Ways to Streamline Insurance Contact Centers
By John Ortiz on December 13, 2023 at 11:24 AM
While almost all insurance companies have adopted some form of "traditional" AI and have felt somewhat let down by the lack of transformative change that was promised in the past, there is no doubt that Generative AI has kicked off a tidal shift across the industry that will far surpa …
How To Use AI To Drastically Improve Contact Center Script Adherence
By Tatiana Poly on January 5, 2023 at 11:25 PM
Are you frustrated that your agents ignore carefully defined call scripts and just "wing it," often making customer interactions longer than they need to be? Are you looking for a way to enforce script adherence across the board but simply lack the resources to listen to every call an …
How To Build A Rock-Solid Business Case: Conversational Analytics For Your Contact Center
By Gennadiy Bezkorovayniy on November 7, 2022 at 6:45 AM
Building a business case can feel a little like staring at a blank page, not knowing where to start at times. You know how important Artificial Intelligence and Machine Learning are for your contact center as they help extract valuable data from thousands of customer interactions. But …
How To Separate The Cream From The Crop With These 10 Standard Call Recording Features
By MiaRec Team on July 5, 2022 at 4:48 AM
Telling which call recording solution is the right one for your organization can be a frustrating experience. There are a lot of solutions on the market that seemingly offer the same thing and each provider's website rattles off a number of features that all sound the same.
9 Things To Consider When Preparing to Record Microsoft Teams
By MiaRec Team on March 31, 2022 at 9:36 AM
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If your company adopted Microsoft Teams for customer interactions, you are not alone. But now you have to figure out how to record your Teams calls, and it's daunting. The following is a checklist that will help you zero in on a platform that records Microsoft Teams, and more importan …
5 Critical Pieces of Data Hiding in Your Call Recordings
By Tatiana Poly on November 30, 2021 at 4:21 AM
Every hour of every day, companies launch campaigns to gain awareness of customer feeling about their products and services. They’ll use surveys, cold calls, web bots, questionnaires, feedback prompts, and the list goes on. While all of these methods have merit, they're also flawed be …
Building Call Center Efficiency Through Call Recording
By Tatiana Poly on March 1, 2021 at 4:21 AM
All successful businesses must focus on a complex blend of customer service and internal process improvements to build efficiency. Are they meeting customer needs, providing customer satisfaction, eliminating internal inefficiencies, and optimizing employees’ performance?