What's New at MiaRec in 2024/ Interview for Call Centre Helper TV
What's New at MiaRec in 2024/ Interview for Call Centre Helper TV
January 15, 2024 at 4:38 PM
2
min read
Call Types: Unlocking VOC Insights with AI-Driven Call Categorization
Call Types: Unlocking VOC Insights with AI-Driven Call Categorization
December 22, 2023 at 1:32 AM
6
min read
Contact Center AI Maturity Model
Contact Center AI Maturity Model
December 21, 2023 at 3:28 AM
10
min read
Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations
Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations
December 7, 2023 at 9:55 PM
9
min read
How Much Setup Do MiaRec's Generative AI-Powered Auto QA and Auto Data Redaction Require?
How Much Setup Do MiaRec's Generative AI-Powered Auto QA and Auto Data Redaction Require?
October 16, 2023 at 3:45 PM
4
min read
Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]
Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]
October 7, 2023 at 4:43 PM
12
min read
Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA
Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA
September 24, 2023 at 3:17 PM
3
min read
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
September 1, 2023 at 11:39 AM
5
min read
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
August 1, 2023 at 5:00 PM
5
min read
Lexicon-based vs. Machine Learning-based Sentiment Analysis For Contact Centers
Lexicon-based vs. Machine Learning-based Sentiment Analysis For Contact Centers
June 16, 2023 at 3:29 PM
9
min read