Gennadiy Bezko

Gennadiy Bezko

Gennadiy Bezko, founder and CEO of MiaRec, has over twenty years of experience in the telecommunications field and over 16 years of experience in Call Recording and Voice AI space. Mr. Bezko is a true visionary of the Voice AI industry and is a frequent speaker at industry events and trade shows.

Posts by Gennadiy Bezko

New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy

New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy

January 30, 2023 at 8:30 AM 3 min read
MiaRec Now Offers AI-Driven Auto Redaction
Introducing AI-Driven Auto Redaction

MiaRec Now Offers AI-Driven Auto Redaction

January 19, 2023 at 11:42 AM 4 min read
MiaRec Emerges as Conversational Analytics Provider with New Product Enhancements

MiaRec Emerges as Conversational Analytics Provider with New Product Enhancements

October 27, 2022 at 3:16 PM 3 min read
Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)
Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)

Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)

September 22, 2022 at 8:13 AM 3 min read
10 Signs That Your Contact Center Is At Risk For A Security Breach

10 Signs That Your Contact Center Is At Risk For A Security Breach

August 25, 2022 at 6:47 AM 9 min read
3 Cisco Live 2022 Key Takeaways
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3 Cisco Live 2022 Key Takeaways

June 27, 2022 at 7:45 AM 3 min read
The Pros & Cons Of On-Premise Vs. Cloud Call Recording

The Pros & Cons Of On-Premise Vs. Cloud Call Recording

April 8, 2022 at 1:55 AM 9 min read
Why You Should Start Tagging Every Contact Center Call Now
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Why You Should Start Tagging Every Contact Center Call Now

February 28, 2022 at 8:03 AM 6 min read