Gennadiy Bezko

Gennadiy Bezko

Gennadiy Bezko, founder and CEO of MiaRec, has over twenty years of experience in the telecommunications field and over 16 years of experience in Call Recording and Voice AI space. Mr. Bezko is a true visionary of the Voice AI industry and is a frequent speaker at industry events and trade shows.

Posts by Gennadiy Bezko

What's New at MiaRec in 2024/ Interview for Call Centre Helper TV

What's New at MiaRec in 2024/ Interview for Call Centre Helper TV

January 15, 2024 at 4:38 PM 2 min read
Call Types: Unlocking VOC Insights with AI-Driven Call Categorization

Call Types: Unlocking VOC Insights with AI-Driven Call Categorization

December 22, 2023 at 1:32 AM 6 min read
Contact Center AI Maturity Model

Contact Center AI Maturity Model

December 21, 2023 at 3:28 AM 10 min read
Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations
Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations

Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations

December 7, 2023 at 9:55 PM 9 min read
How Much Setup Do MiaRec's Generative AI-Powered Auto QA and Auto Data Redaction Require?

How Much Setup Do MiaRec's Generative AI-Powered Auto QA and Auto Data Redaction Require?

October 16, 2023 at 3:45 PM 4 min read
Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]
Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]

Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]

October 7, 2023 at 4:43 PM 12 min read
Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA

Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA

September 24, 2023 at 3:17 PM 3 min read
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

September 1, 2023 at 11:39 AM 5 min read
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
miarec voice analytics cloud

Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?

August 1, 2023 at 5:00 PM 5 min read
Lexicon-based vs. Machine Learning-based Sentiment Analysis For Contact Centers

Lexicon-based vs. Machine Learning-based Sentiment Analysis For Contact Centers

June 16, 2023 at 3:29 PM 9 min read