12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
By John Ortiz on July 11, 2024 at 9:20 AM
Call centers generate enormous volumes of data, but without the right tools to make this data accessible, they are known to starve for insights. And I should know because I was a contact center team leader for years. One of my biggest frustrations was that I always spent a large porti …
3 Cisco Live 2022 Key Takeaways
By Gennadiy Bezko on June 27, 2022 at 4:45 AM
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Last week, my team and I felt really blessed to be able to go to Cisco Live in Las Vegas for the first time in two years — a sentiment that was felt by many of the other conference participants and echoed by Cisco CEO, Chuck Robbins, when he came on stage for the keynote. He opened hi …
4 Key Considerations For Setting Virtual, Remote, Or Hybrid Contact Centers Up For Success
By MiaRec Team on April 26, 2022 at 5:31 AM
In the past, very few customer service professionals (5% in 2017) were working from home due to concerns about how it would negatively impact the company culture, collaboration, and work performance, as well as career prospects of the remote agents.