Modern Contact Center
Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers ultra efficient while providing the best customer experience possible!
Using Auto Call Scoring To Choose The Right Calls For Manual Review
Using Auto Call Scoring To Choose The Right Calls For Manual Review
October 7, 2024 at 8:15 AM
4
min read
The Power of Auto Call Summaries: Transforming Information Overload
The Power of Auto Call Summaries: Transforming Information Overload
October 3, 2024 at 12:32 PM
4
min read
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
September 2, 2024 at 12:14 AM
5
min read
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
August 22, 2024 at 9:47 AM
6
min read
From Design to Deployment: Mastering AI Prompt Customization with MiaRec
From Design to Deployment: Mastering AI Prompt Customization with MiaRec
August 20, 2024 at 1:19 PM
2
min read
NLP vs. Generative AI-Powered Topical Analytics
NLP vs. Generative AI-Powered Topical Analytics
August 19, 2024 at 11:11 PM
6
min read
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA
August 5, 2024 at 11:01 AM
3
min read
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
August 1, 2024 at 11:56 AM
6
min read
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
July 11, 2024 at 9:32 AM
5
min read
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
July 11, 2024 at 9:20 AM
7
min read