Modern Contact Center
Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers compliant, secure, reliable, and efficient while providing the best customer experience possible!
What To Expect When Setting Up Topic Analysis
What To Expect When Setting Up Topic Analysis
September 24, 2023 at 7:11 PM
7
min read
Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA
Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA
September 24, 2023 at 6:17 PM
3
min read
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
September 1, 2023 at 2:39 PM
5
min read
MiaRec’s Onboarding Process For Voice Analytics & Automated Quality Management
MiaRec’s Onboarding Process For Voice Analytics & Automated Quality Management
August 31, 2023 at 2:23 PM
6
min read
Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits [Incl. Video]
Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits [Incl. Video]
August 30, 2023 at 9:12 PM
12
min read
MiaRec Big CX Update [Incl. Video]
MiaRec Big CX Update [Incl. Video]
August 6, 2023 at 8:05 PM
5
min read
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
August 1, 2023 at 8:00 PM
5
min read
How Does MiaRec’s Automated Quality Management Solution Work?
How Does MiaRec’s Automated Quality Management Solution Work?
July 31, 2023 at 10:32 PM
7
min read
Customizing Scorecards For Your Contact Center: The Do’s And Don’ts
Customizing Scorecards For Your Contact Center: The Do’s And Don’ts
July 28, 2023 at 6:08 PM
7
min read
Support Financial Services Contact Center Compliance & Customer Strategies With Voice Analytics
Support Financial Services Contact Center Compliance & Customer Strategies With Voice Analytics
July 14, 2023 at 12:21 PM
7
min read