Humanize Contact Center Data

Welcome to the MiaRec blog where customer-first organizations find practical tips and tricks as well as strategic expert advice on how to keep their contact center compliant, secure, and reliable while providing the best customer experience possible!

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Top 3 Takeaways of PCI DSS 4.0
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Top 3 Takeaways of PCI DSS 4.0

May 19, 2022 at 10:33 AM 5 min read
How To Build A Rock-Solid Business Case For Contact Center Automation By Management Priority

How To Build A Rock-Solid Business Case For Contact Center Automation By Management Priority

May 13, 2022 at 3:03 AM 5 min read
Introducing MiaRec's Auto Score Card: Evaluate Agent Performance On 100% Of Your Calls

Introducing MiaRec's Auto Score Card: Evaluate Agent Performance On 100% Of Your Calls

April 27, 2022 at 11:56 AM 5 min read
4 Key Considerations For Setting Virtual, Remote, Or Hybrid Contact Centers Up For Success
4 Key Considerations For Setting Virtual, Remote, Or Hybrid Contact Centers Up For Success

4 Key Considerations For Setting Virtual, Remote, Or Hybrid Contact Centers Up For Success

April 26, 2022 at 8:31 AM 4 min read
6 Expert Tips On Agent Evaluation That Will Save You Lots Of Time

6 Expert Tips On Agent Evaluation That Will Save You Lots Of Time

April 19, 2022 at 8:34 AM 4 min read
How To Use Keyword Spotting In Call Recordings To Boost Customer Retention & Increase Profits
How To Use Keyword Spotting In Call Recordings To Boost Customer Retention & Increase Profits

How To Use Keyword Spotting In Call Recordings To Boost Customer Retention & Increase Profits

April 12, 2022 at 8:15 AM 4 min read
The Pros & Cons Of On-Premise Vs. Cloud Call Recording

The Pros & Cons Of On-Premise Vs. Cloud Call Recording

April 8, 2022 at 1:55 AM 9 min read
9 Things To Consider When Preparing to Record Microsoft Teams
Microsoft Teams

9 Things To Consider When Preparing to Record Microsoft Teams

March 31, 2022 at 12:36 PM 5 min read
How To Ensure PCI DSS Compliance (And Why Most Get It Wrong)

How To Ensure PCI DSS Compliance (And Why Most Get It Wrong)

March 31, 2022 at 7:52 AM 5 min read
Contact Centers Will Have To Evolve Drastically, Or Risk Being Left Behind
Contact Centers Will Have To Evolve Drastically, Or Risk Being Left Behind

Contact Centers Will Have To Evolve Drastically, Or Risk Being Left Behind

March 28, 2022 at 8:35 AM 5 min read