Modern Contact Center

Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers ultra efficient while providing the best customer experience possible!

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All Topics Conversation Intelligence Quality Management Automated Quality Management AI Assist Compliance Versus & Compare Financial & Banking Healthcare Metrics & KPIs CCaaS/Service Provider Cost & Price
How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics
Conversation Intelligence

How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics

March 26, 2025 at 2:11 AM 7 min read
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)
Conversation Intelligence

The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

March 17, 2025 at 11:32 AM 8 min read
How Contact Center AI Can Help Reduce Customer Churn
Automated Quality Management

How Contact Center AI Can Help Reduce Customer Churn

March 9, 2025 at 12:00 AM 9 min read
AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In?
AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In
AI Assist

AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In?

February 8, 2025 at 2:17 PM 5 min read
Rethinking Voice of the Customer: Using AI to Measure What Really Matters in CX
Conversation Intelligence

Rethinking Voice of the Customer: Using AI to Measure What Really Matters in CX

January 28, 2025 at 2:57 PM 5 min read
Benefits & Limitations Of MiaRec's AI-Powered Individualized Coaching Suggestions For Contact Center Agents
Pros & Cons Of AI-Powered Personalized Coaching Suggestions
Automated Quality Management

Benefits & Limitations Of MiaRec's AI-Powered Individualized Coaching Suggestions For Contact Center Agents

December 23, 2024 at 8:00 AM 6 min read
6 Ways To Boost Your Hospitality Contact Center with Generative AI
6 Ways To Boost Your Hospitality Contact Center with Generative AI
Compliance

6 Ways To Boost Your Hospitality Contact Center with Generative AI

December 19, 2024 at 7:45 AM 6 min read
Press 0 for the Future: Voice AI Agents Set to Transform Contact Centers in 2025
Conversation Intelligence

Press 0 for the Future: Voice AI Agents Set to Transform Contact Centers in 2025

December 12, 2024 at 3:50 PM 2 min read
How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability
AI Assist

How Sales Contact Centers Can Use AI Insights To Increase Efficiency And Profitability

December 10, 2024 at 7:45 AM 8 min read
6 High-Impact Ways To Improve Your Sales Performance Using AI Insights
6 High-Impact Ways To Improve Your Sales Performance Using AI Insights
AI Assist

6 High-Impact Ways To Improve Your Sales Performance Using AI Insights

December 3, 2024 at 3:01 AM 6 min read
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