Modern Contact Center

Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers compliant, secure, reliable, and efficient while providing the best customer experience possible!

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What To Expect When Setting Up Topic Analysis
What To Expect When Setting Up Topic Analysis

What To Expect When Setting Up Topic Analysis

September 24, 2023 at 7:11 PM 7 min read
Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA

Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA

September 24, 2023 at 6:17 PM 3 min read
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

September 1, 2023 at 2:39 PM 5 min read
MiaRec’s Onboarding Process For Voice Analytics & Automated Quality Management

MiaRec’s Onboarding Process For Voice Analytics & Automated Quality Management

August 31, 2023 at 2:23 PM 6 min read
Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits [Incl. Video]

Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits [Incl. Video]

August 30, 2023 at 9:12 PM 12 min read
MiaRec Big CX Update [Incl. Video]
MiaRec Big CX update

MiaRec Big CX Update [Incl. Video]

August 6, 2023 at 8:05 PM 5 min read
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
miarec voice analytics cloud

Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?

August 1, 2023 at 8:00 PM 5 min read
How Does MiaRec’s Automated Quality Management Solution Work?
MiaRec Automated Quality management - Auto Score Cards

How Does MiaRec’s Automated Quality Management Solution Work?

July 31, 2023 at 10:32 PM 7 min read
Customizing Scorecards For Your Contact Center: The Do’s And Don’ts

Customizing Scorecards For Your Contact Center: The Do’s And Don’ts

July 28, 2023 at 6:08 PM 7 min read
Support Financial Services Contact Center Compliance & Customer Strategies With Voice Analytics

Support Financial Services Contact Center Compliance & Customer Strategies With Voice Analytics

July 14, 2023 at 12:21 PM 7 min read