Humanize Contact Center Data

Welcome to the MiaRec blog where customer-first organizations find practical tips and tricks as well as strategic expert advice on how to keep their contact center compliant, secure, and reliable while providing the best customer experience possible!

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Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)
Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)

Why Voice Tonality Isn't The Most Accurate Way To Recognize Customer Sentiment (And What To Do Instead)

September 22, 2022 at 8:13 AM 3 min read
How To Spot Product Trends Or Issues Using Contact Center Data

How To Spot Product Trends Or Issues Using Contact Center Data

September 15, 2022 at 3:38 AM 5 min read
10 Signs That Your Contact Center Is At Risk For A Security Breach

10 Signs That Your Contact Center Is At Risk For A Security Breach

August 25, 2022 at 6:47 AM 9 min read
Five9 CX Summit Rewind

Five9 CX Summit Rewind

August 24, 2022 at 12:22 PM 7 min read
8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs

8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs

August 12, 2022 at 3:11 AM 5 min read
What Microsoft’s Digital Contact Center Means for Call Recording & CX
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What Microsoft’s Digital Contact Center Means for Call Recording & CX

August 3, 2022 at 1:09 PM 4 min read
12 Must-Have Contact Center Security & Compliance Features
12 Security & Compliance Features & Capabilities Your Modern Contact Center Solution Must Have

12 Must-Have Contact Center Security & Compliance Features

July 15, 2022 at 3:02 AM 3 min read
How To Separate The Cream From The Crop With These 10 Standard Call Recording Features

How To Separate The Cream From The Crop With These 10 Standard Call Recording Features

July 5, 2022 at 7:48 AM 4 min read
3 Cisco Live 2022 Key Takeaways
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3 Cisco Live 2022 Key Takeaways

June 27, 2022 at 7:45 AM 3 min read
Training The Virtual Contact Center
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Training The Virtual Contact Center

June 24, 2022 at 7:40 AM 6 min read