Modern Contact Center
Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers compliant, secure, reliable, and efficient while providing the best customer experience possible!
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
July 11, 2024 at 9:32 AM
5
min read
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting
July 11, 2024 at 9:20 AM
7
min read
MiaRec Midyear Update with CX Today
MiaRec Midyear Update with CX Today
July 3, 2024 at 8:59 AM
9
min read
How MiaRec Helps BPOs Overcome 5 Common Challenges
How MiaRec Helps BPOs Overcome 5 Common Challenges
July 1, 2024 at 10:14 AM
7
min read
MiaRec Platform Now Available in 98 Languages
MiaRec Platform Now Available in 98 Languages
June 27, 2024 at 2:59 PM
1
min read
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
June 18, 2024 at 8:32 AM
5
min read
Boost Your Auto Insurance Contact Center Efficiency With AI Insights
Boost Your Auto Insurance Contact Center Efficiency With AI Insights
June 17, 2024 at 3:59 PM
6
min read
ScoreBuddy vs. MiaRec: Features, Pricing, & More
ScoreBuddy vs. MiaRec: Features, Pricing, & More
May 23, 2024 at 3:54 PM
6
min read
Level.ai vs. MiaRec: Features, Pricing, & More
Level.ai vs. MiaRec: Features, Pricing, & More
May 22, 2024 at 5:04 PM
5
min read
How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover
How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover
May 11, 2024 at 2:44 PM
7
min read