Modern Contact Center

Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers ultra efficient while providing the best customer experience possible!

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All Topics Conversation Intelligence Quality Management Automated Quality Management Compliance AI Assist Versus & Compare Financial & Banking Healthcare CCaaS/Service Provider Cost & Price
Using Auto Call Scoring To Choose The Right Calls For Manual Review
Using Auto Call Scoring To Choose The Right Calls For Manual Review
Automated Quality Management

Using Auto Call Scoring To Choose The Right Calls For Manual Review

October 7, 2024 at 8:15 AM 4 min read
The Power of Auto Call Summaries: Transforming Information Overload
Automated Quality Management

The Power of Auto Call Summaries: Transforming Information Overload

October 3, 2024 at 12:32 PM 4 min read
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
Automated Quality Management

How You Can Semi-Automate Your Agent Evaluation With A Custom GPT

September 2, 2024 at 12:14 AM 5 min read
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT

How You Can Create Agent Schedules In A Few Minutes With A Custom GPT

August 22, 2024 at 9:47 AM 6 min read
From Design to Deployment: Mastering AI Prompt Customization with MiaRec
Quality Management

From Design to Deployment: Mastering AI Prompt Customization with MiaRec

August 20, 2024 at 1:19 PM 2 min read
NLP vs. Generative AI-Powered Topical Analytics
NLP vs. Generative AI-Powered Topical Analytics
Conversation Intelligence

NLP vs. Generative AI-Powered Topical Analytics

August 19, 2024 at 11:11 PM 6 min read
[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA
Automated Quality Management

[What, How, Watch] Exploring MiaRec’s Innovations in Contact Center QA

August 5, 2024 at 11:01 AM 3 min read
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips
Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips

Translating Manual Scorecards into AI-Driven Auto Scorecards: Expert Advice and Tips

August 1, 2024 at 11:56 AM 6 min read
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
Conversation Intelligence

NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?

July 11, 2024 at 9:32 AM 5 min read
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

July 11, 2024 at 9:20 AM 7 min read
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