Top Call Center QA Challenges and how AI-Powered Solutions can really help

Top Call Center QA Challenges and how AI-Powered Solutions can really help

February 14, 2024 at 4:05 PM 7 min read
What's New at MiaRec in 2024/ Interview for Call Centre Helper TV

What's New at MiaRec in 2024/ Interview for Call Centre Helper TV

January 15, 2024 at 4:38 PM 2 min read
How Much Does Conversation Intelligence & Auto Quality Management Cost?

How Much Does Conversation Intelligence & Auto Quality Management Cost?

December 29, 2023 at 12:20 AM 7 min read
Contact Center AI Maturity Model

Contact Center AI Maturity Model

December 21, 2023 at 3:28 AM 10 min read
7 Misconceptions about AI-Based Auto QM in Contact Centers

7 Misconceptions about AI-Based Auto QM in Contact Centers

December 10, 2023 at 7:24 PM 6 min read
How Much Setup Do MiaRec's Generative AI-Powered Auto QA and Auto Data Redaction Require?

How Much Setup Do MiaRec's Generative AI-Powered Auto QA and Auto Data Redaction Require?

October 16, 2023 at 3:45 PM 4 min read
Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]
Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]

Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]

October 7, 2023 at 4:43 PM 12 min read
Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA

Transforming Quality Assurance in Contact Centers with Generative AI: An Inside Look at MiaRec's Auto QA

September 24, 2023 at 3:17 PM 3 min read
MiaRec’s Onboarding Process For Voice Analytics & Automated Quality Management

MiaRec’s Onboarding Process For Voice Analytics & Automated Quality Management

August 31, 2023 at 11:23 AM 6 min read
Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]
MiaRec Automated Quality management - Auto Score Cards

Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]

July 31, 2023 at 7:32 PM 7 min read