How Home Care Contact Centers Can Use AI To Flag Critical Patient & Aide Incidents Automatically
By Gennadiy Bezkorovayniy on December 22, 2025 at 8:06 AM
Home care organizations receive an enormous volume of phone calls every day — from patients, family members, and the aides assigned to support them. A family member calls to report that a patient has been hospitalized. An aide calls the coordinator to report feeling unsafe during a vi …
How Hospitality Contact Centers Can Turn Reservation Calls Into Hyper-Personalized Guest Experiences
By Gennadiy Bezkorovayniy on November 19, 2025 at 11:25 PM
In hospitality, the guest experience is everything. Studies have shown that 86% of guests are willing to pay more for a better experience in the hospitality sector, and 72% are more likely to make repeat bookings if they had a positive experience (Zipdo). In addition, hotels offering …
How Hospitality Contact Centers Can Recapture Missed Reservations with AI
By Gennadiy Bezkorovayniy on November 11, 2025 at 9:09 AM
Every day, your hotel’s reservation team fields a nonstop stream of calls—each one a potential booking, each one a chance to hit your occupancy goals. Yet, for all that effort, far too many of those conversations end the same way: “I’ll call back,” “Let me check with my spouse,” or “T …
Stop Waiting on Reports: A Look Inside Ask AI by MiaRec
By John Ortiz on October 19, 2025 at 5:42 PM
A Conversation About Speed, Simplicity, and AI Earlier this month, I joined Steve Morrell, author of The Inner Circle Guide to Agentic AI, for a conversation about something every contact center leader wrestles with — how to get from data to decisions faster.
The Contact Center AI Maturity Model: Your Strategic Roadmap to Transformation
By Gennadiy Bezkorovayniy on August 11, 2025 at 12:00 AM
I speak with hundreds of Contact Center managers and Directors of Operations from mid-sized to large organizations every year. While they each face slightly different challenges (based on the industry they are in or the level of AI adoption they have already achieved), most of them sh …
We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.
By Tatiana Poly on May 20, 2025 at 1:41 PM
When we first launched our Auto QA solution, we expected companies to adopt it for one reason: to automate the tedious process of manual call reviews. And many did. But over time, something unexpected happened. Our customers started telling us they were getting so much more out of it …
Rethinking Voice of the Customer: Using AI to Measure What Really Matters in CX
By Tatiana Poly on January 28, 2025 at 2:57 PM
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Voice of the Customer (VoC) has long been a cornerstone of customer experience (CX) strategies. Traditionally, organizations have relied on surveys to capture insights about customer perceptions, satisfaction, and expectations. These surveys are versatile, cost-effective, and provide …
Sales Contact Centers: How AI Insights Can Help You Boost Revenue
By John Ortiz on November 27, 2024 at 2:52 AM
Are you under a lot of pressure recently to increase revenue? Do you feel like you have to do more with less? As a former contact center manager, I have walked in your shoes and know firsthand what it is like. Not only do you have to run a super-tight ship with dozens of KPIs breathin …
Insights Made Clear: Introducing Upgrades to MiaRec's Topic Analysis
By Gennadiy Bezkorovayniy on November 8, 2024 at 8:40 AM
Understanding your contact center customer interactions is now more crucial than ever. That’s why we’re thrilled to announce an exciting upgrade to MiaRec’s LLM-based Topic Analysis! Our latest features not only enhance the accuracy of topic identification but also provide deeper insi …