MiaRec Platform Now Available in 98 Languages
By MiaRec Team on June 27, 2024 at 2:59 PM
Imagine, a world where language is no longer a barrier in customer service. Many contact centers already offer multiple language options to their customers. With MiaRec's AI-powered Conversation Intelligence and Auto QA solutions, contact centers are now able to analyze 100% of those …
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
By John Ortiz on June 18, 2024 at 8:32 AM
Are your agents struggling to correctly and quickly capture all the information required? Are you constantly trying to find ways to lessen the burden on your agents while empowering them to provide better service quality while increasing contact center efficiency? Here at MiaRec, we h …
Boost Your Auto Insurance Contact Center Efficiency With AI Insights
By John Ortiz on June 17, 2024 at 3:59 PM
Are you struggling with inefficiencies that lead to long call times, missed information, and frustrated customers? Are your agents overwhelmed with the sheer volume of calls and the complexity of data they need to capture accurately? If so, you are not alone. At MiaRec, we have helped …
How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover
By John Ortiz on May 11, 2024 at 2:44 PM
In my past life, I was a QA manager in a large contact center. One thing that frustrated me the most was the high agent turnover. Not only do you constantly have to train new agents, which often leads to less-than-ideal customer experiences, but you also see the personal toll it takes …
MiaRec (Literally) On Our Soapbox About AI
By MiaRec Team on April 26, 2024 at 3:24 PM
The MiaRec team was exhibiting at Enterprise Connect this spring, where we met onsite with customers, partners, and other industry professionals to discuss how we are revolutionizing Quality Assurance with the power of Generative AI.
Crafting AI Prompts: 5 Expert Tips for Contact Centers
By Gennadiy Bezkorovayniy on April 8, 2024 at 2:33 PM
Ever since COVID, contact centers have increasingly invested in Artificial Intelligence (AI). In fact, according to a recent MarketsandMarkets report, the global contact center AI market is expected to grow at a CAGR of 21.3% from $1.6 billion (May 2022) to $4 billion by 2027. AI tech …
Generative AI In Conversational Analytics: Demo & Discussion [CX Today]
By John Ortiz on March 30, 2024 at 7:44 PM
CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec, who put the demo together, to go through some of the video’s key talking points. What ben …
MiaRec's QA Dashboards & Analytics: Insights & Trend Analysis
By John Ortiz on March 21, 2024 at 8:25 AM
An organization's contact center is producing an enormous amount of data every day, but traditionally these insights have been inaccessible. For example, contact center managers would get random glimpses into what is going on by evaluating a tiny fraction (2-5%) of their calls. Howeve …
Who Is Not A Good Fit For MiaRec?
By Tatiana Poly on March 18, 2024 at 1:42 AM
When it comes to selecting the right Conversation Intelligence solution for your organization, it is crucial that you assess various vendors to ensure they align with your specific needs. Depending on those needs, some vendors will be a better fit than others.
Best Contact Center AI Use Cases
By Tatiana Poly on February 16, 2024 at 11:45 AM
Artificial Intelligence (AI) is transforming how organizations utilize data. How can your contact centers adopt AI solutions to improve business workflows, boost revenue, and more?