9 Things To Consider When Preparing to Record Microsoft Teams
By MiaRec Team on March 31, 2022 at 9:36 AM
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If your company adopted Microsoft Teams for customer interactions, you are not alone. But now you have to figure out how to record your Teams calls, and it's daunting. The following is a checklist that will help you zero in on a platform that records Microsoft Teams, and more importan …
How To Ensure PCI DSS Compliance (And Why Most Get It Wrong)
By Gennadiy Bezkorovayniy on March 31, 2022 at 4:52 AM
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In 2021, a massive data cache containing 3.2 billion accounts associated with a variety of services was exposed in one of the largest PCI data breaches in the world.
Why You Should Start Tagging Every Contact Center Call Now
By Gennadiy Bezkorovayniy on February 28, 2022 at 5:03 AM
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Contact center managers having access to call recordings isn't new. A poll done in 2015 on Callcentrehelper.com showed that 95% of supervisors had access to those recordings. However, we know from experience that, traditionally, only 1-2% of all recordings are actually listened to for …
How To Ensure Your Remote Agents Are PCI Compliant
By Tatiana Poly on December 3, 2021 at 2:12 AM
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The COVID-19 crisis has changed the business world as we know it, and contact centers from every industry had to adapt to the new normal and find the new ways of managing the workforce and providing exceptional customer experience.
Know When to Get Consent Before Call Recording
By Tatiana Poly on December 16, 2020 at 4:21 AM
Call recording is utilized across the United States and globally for many reasons. To sustain proof of conversations, ensure compliance with regulatory standards are met and quality service is delivered. Each state law requires either a One-Party consent or All-Party consent. Some cou …
General Data Protection Regulation and Call Recording
By Tatiana Poly on October 28, 2020 at 4:21 AM
The General Data Protection Regulation (GDPR) legislation comes into effect across Europe on May 25th 2018. GDPR will affect all businesses that process data, both small and large. Under current law call recording is classified as form of data processing, therefore the new legislation …
Benefits of Call Recording for Debt Collectors
By Tatiana Poly on September 30, 2020 at 4:21 AM
Numerous debt collectors utilize call recording solutions for a multitude of reasons. The monitoring of agents and debtor ensures compliance and manages risk on both ends. Call recording is an effective solution to resolve misunderstandings that may arise. It gets straight to the poin …
How To Remain Compliant With All-Party Notification For Outbound Calls
By Tatiana Poly on July 14, 2020 at 4:21 AM
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Companies across different market verticals realize the benefits of call recording. They use call recording to ensure excellent customer service, improve performance, train staff, resolve disputes over orders, etc.
HIPAA Compliance For Contact Centers
By Tatiana Poly on July 13, 2020 at 4:21 AM
HIPAA compliance standards for call centers has been an important issue for every healthcare organization since legislation relating to the security of protected health information (PHI) was enacted in the Health Insurance Portability and Accountability Act (HIPAA) in 2013.
All You Need To Know About Call Recording Requirements Complying With MiFID II
By Tatiana Poly on January 3, 2018 at 4:21 AM
Recently the EU announced MiFid II (Markets in Financial Instruments Directive), the legislation that regulates firms who provide services to clients linked to ‘financial instruments’ (shares, bonds, units in collective investment schemes and derivatives), and the venues where those i …