Insights Made Clear: Introducing Upgrades to MiaRec's Topic Analysis
Insights Made Clear: Introducing Upgrades to MiaRec's Topic Analysis
November 8, 2024 at 8:40 AM
2
min read
Crafting AI Prompts: 5 Expert Tips for Contact Centers
Crafting AI Prompts: 5 Expert Tips for Contact Centers
April 8, 2024 at 2:33 PM
10
min read
What's New at MiaRec in 2024/ Interview for Call Centre Helper TV
What's New at MiaRec in 2024/ Interview for Call Centre Helper TV
January 15, 2024 at 4:38 PM
2
min read
Call Types: Unlocking VOC Insights with AI-Driven Call Categorization
Call Types: Unlocking VOC Insights with AI-Driven Call Categorization
December 22, 2023 at 1:32 AM
6
min read
Contact Center AI Maturity Model
Contact Center AI Maturity Model
December 21, 2023 at 3:28 AM
10
min read
Understand AI, ML & Co in Contact Centers: Definitions & Explanations
Understand AI, ML & Co in Contact Centers: Definitions & Explanations
December 7, 2023 at 9:55 PM
9
min read
How Much Setup Do Generative AI Auto QA & Auto Data Redaction Require?
How Much Setup Do Generative AI Auto QA & Auto Data Redaction Require?
October 16, 2023 at 3:45 PM
4
min read
Call Scoring: Manual vs Keyword-Based vs Generative AI-based
![Call Scoring: Manual vs. Keyword-Based vs. Generative AI-based [Comparison, Use Cases, Benefits]](https://blog.miarec.com/hubfs/Portrait%20of%20smiling%20businesswoman%20with%20employees%20in%20call%20center.jpeg)
Call Scoring: Manual vs Keyword-Based vs Generative AI-based
October 7, 2023 at 4:43 PM
12
min read
Transforming Quality Assurance in Contact Centers with Generative AI
Transforming Quality Assurance in Contact Centers with Generative AI
September 24, 2023 at 3:17 PM
3
min read
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
September 1, 2023 at 11:39 AM
5
min read