Gennadiy Bezko

Gennadiy Bezko

Gennadiy Bezko, founder and CEO of MiaRec, has over twenty years of experience in the telecommunications field and over 16 years of experience in Call Recording and Voice AI space. Mr. Bezko is a true visionary of the Voice AI industry and is a frequent speaker at industry events and trade shows.

Posts by Gennadiy Bezko

Contact Centers Will Have To Evolve Drastically, Or Risk Being Left Behind
Contact Centers Will Have To Evolve Drastically, Or Risk Being Left Behind
Conversation Intelligence

Contact Centers Will Have To Evolve Drastically, Or Risk Being Left Behind

March 28, 2022 at 5:35 AM 5 min read
Why You Should Start Tagging Every Contact Center Call Now
Untitled design (37)
Quality Management

Why You Should Start Tagging Every Contact Center Call Now

February 28, 2022 at 5:03 AM 6 min read
Can Speech Analytics Really Increase Customer Satisfaction?
Blog Listing Image_Can Speech Analytics Really Increase Customer Satisfaction
Quality Management

Can Speech Analytics Really Increase Customer Satisfaction?

December 9, 2021 at 5:00 AM 7 min read