Building Call Center Efficiency Through Call Recording
By Tatiana Poly on March 1, 2021 at 4:21 AM
All successful businesses must focus on a complex blend of customer service and internal process improvements to build efficiency. Are they meeting customer needs, providing customer satisfaction, eliminating internal inefficiencies, and optimizing employees’ performance?
Benefits of Call Recording for Debt Collectors
By Tatiana Poly on September 30, 2020 at 4:21 AM
Numerous debt collectors utilize call recording solutions for a multitude of reasons. The monitoring of agents and debtor ensures compliance and manages risk on both ends. Call recording is an effective solution to resolve misunderstandings that may arise. It gets straight to the poin …
5 Ways Your Company Can Benefit From Call Recording
By Tatiana Poly on August 24, 2020 at 4:21 AM
Companies are using call recording in a variety of innovative ways, to address a variety of business needs, including legal documentation and protection, order verification, dispute resolution, and customer-service enhancement. It’s also great for training and supervising new employee …