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Tatiana Poly

Tatiana Poly

Tatiana Poly, Chief Operating Officer at MiaRec, is an accomplished industry leader with over than 15 years of experience in the telecommunication and contact center space. Prior to being promoted to COO role in 2018, she served as a VP of Sales and Marketing at MiaRec, focusing on growing the business and MiaRec’s market presence.

Posts by Tatiana Poly

What is the difference between WFO, WFM, WEM, Conversation Intelligence & More
WFO vs. WFM vs. WEM vs. Conversation Intelligence & More
Quality Management

What is the difference between WFO, WFM, WEM, Conversation Intelligence & More

February 13, 2023 at 11:31 PM 5 min read
How To Use AI To Drastically Improve Contact Center Script Adherence
How To Use AI To Drastically Improve Contact Center Script Adherence
Quality Management

How To Use AI To Drastically Improve Contact Center Script Adherence

January 5, 2023 at 11:25 PM 4 min read
Tips On How To Maximize Your Call Center ROI
Quality Management

Tips On How To Maximize Your Call Center ROI

November 16, 2022 at 7:38 AM 4 min read
New CMS Call Recording Requirements for Insurance Providers
Compliance

New CMS Call Recording Requirements for Insurance Providers

October 26, 2022 at 5:05 AM 3 min read
8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs
Conversation Intelligence

8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs

August 12, 2022 at 12:11 AM 5 min read
6 Expert Tips On Agent Evaluation That Will Save You Lots Of Time
Quality Management

6 Expert Tips On Agent Evaluation That Will Save You Lots Of Time

April 19, 2022 at 5:34 AM 4 min read
How To Use Keyword Spotting In Call Recordings To Boost Customer Retention & Increase Profits
How To Use Keyword Spotting In Call Recordings To Boost Customer Retention & Increase Profits
Conversation Intelligence

How To Use Keyword Spotting In Call Recordings To Boost Customer Retention & Increase Profits

April 12, 2022 at 5:15 AM 4 min read
How to ensure your remote agents are PCI compliant
How to ensure your remote agents are PCI compliant
Quality Management

How to ensure your remote agents are PCI compliant

December 3, 2021 at 2:12 AM 2 min read
5 Critical Pieces of Data Hiding in Your Call Recordings
5 Critical Pieces of Data Hiding in Your Call Recordings
Quality Management

5 Critical Pieces of Data Hiding in Your Call Recordings

November 30, 2021 at 4:21 AM 6 min read
New Revenue Opportunities For Service Providers
New Revenue Opportunities For Service Provider
Quality Management

New Revenue Opportunities For Service Providers

March 24, 2021 at 4:21 AM 1 min read
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