John Ortiz

John Ortiz

Posts by John Ortiz

30 Contact Center Customer Insight Use Cases Your Organization Will Love

30 Contact Center Customer Insight Use Cases Your Organization Will Love

June 19, 2023 at 3:37 PM 11 min read
Agent Evaluations Best Practices: The Importance of Automated Call Scoring

Agent Evaluations Best Practices: The Importance of Automated Call Scoring

June 8, 2023 at 4:28 PM 8 min read
Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

May 26, 2023 at 4:03 PM 7 min read
Top 6 Topic Analysis Use Cases For Any Contact Center

Top 6 Topic Analysis Use Cases For Any Contact Center

April 21, 2023 at 3:06 PM 3 min read
What Does MiaRec Bring To Five9 Customers?

What Does MiaRec Bring To Five9 Customers?

April 18, 2023 at 9:17 AM 5 min read
MiaRec vs Verint®: What Is The Difference?

MiaRec vs Verint®: What Is The Difference?

April 14, 2023 at 2:14 PM 3 min read
Maximize the ROI of Contact Center Voice Analytics: Top 5 Use Cases

Maximize the ROI of Contact Center Voice Analytics: Top 5 Use Cases

April 12, 2023 at 4:04 PM 6 min read
You Asked, We Answered: 9 Things to Know Before Your MiaRec Demo
8 FAQ Demo Blog Image (1)

You Asked, We Answered: 9 Things to Know Before Your MiaRec Demo

March 28, 2023 at 7:47 AM 6 min read