John Ortiz

John Ortiz

Posts by John Ortiz

The ROI On Automated Call Summary [Free Calculator]

The ROI On Automated Call Summary [Free Calculator]

June 28, 2023 at 2:51 PM 4 min read
30 Contact Center Customer Insight Use Cases Your Organization Will Love

30 Contact Center Customer Insight Use Cases Your Organization Will Love

June 19, 2023 at 3:37 PM 11 min read
Agent Evaluations Best Practices: The Importance of Automated Call Scoring

Agent Evaluations Best Practices: The Importance of Automated Call Scoring

June 8, 2023 at 4:28 PM 8 min read
Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

Beyond Post-Call Surveys: Understanding Voice Of The Customer (VoC) For Contact Centers

May 26, 2023 at 4:03 PM 7 min read
Top 6 Topic Analysis Use Cases For Any Contact Center

Top 6 Topic Analysis Use Cases For Any Contact Center

April 21, 2023 at 3:06 PM 3 min read
What Does MiaRec Bring To Five9 Customers?

What Does MiaRec Bring To Five9 Customers?

April 18, 2023 at 9:17 AM 5 min read
Maximize the ROI of Contact Center Voice Analytics: Top 5 Use Cases

Maximize the ROI of Contact Center Voice Analytics: Top 5 Use Cases

April 12, 2023 at 4:04 PM 6 min read
You Asked, We Answered: 9 Things to Know Before Your MiaRec Demo
8 FAQ Demo Blog Image (1)

You Asked, We Answered: 9 Things to Know Before Your MiaRec Demo

March 28, 2023 at 7:47 AM 6 min read