Lexicon-based vs. Machine Learning-based Sentiment Analysis For Contact Centers
Lexicon-based vs. Machine Learning-based Sentiment Analysis For Contact Centers
June 16, 2023 at 3:29 PM
9
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Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT
Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT
May 12, 2023 at 12:41 PM
3
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New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy
New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy
January 30, 2023 at 5:30 AM
3
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MiaRec Now Offers AI-Driven Auto Redaction
MiaRec Now Offers AI-Driven Auto Redaction
January 19, 2023 at 8:42 AM
4
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Introducing Love At First Sight: A Voice Analytics Cookbook
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Introducing Love At First Sight: A Voice Analytics Cookbook
January 12, 2023 at 1:33 AM
2
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Manual Agent Evaluation vs. Automatic Call Scoring for Quality Assurance
Manual Agent Evaluation vs. Automatic Call Scoring for Quality Assurance
January 9, 2023 at 2:01 AM
9
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26 Contact Center Analytics Software Terms You Should Know
26 Contact Center Analytics Software Terms You Should Know
December 19, 2022 at 12:19 AM
5
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How To Get The Most Out Of Your MiaRec Trial
How To Get The Most Out Of Your MiaRec Trial
November 14, 2022 at 3:20 AM
2
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Key Findings From The Cavell Cloud Communications Summit
Key Findings From The Cavell Cloud Communications Summit
November 8, 2022 at 11:05 PM
3
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How To Build A Rock-Solid Business Case: Conversational Analytics For Your Contact Center
How To Build A Rock-Solid Business Case: Conversational Analytics For Your Contact Center
November 7, 2022 at 6:45 AM
6
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