Gennadiy Bezko

Gennadiy Bezko

Gennadiy Bezko, founder and CEO of MiaRec, has over twenty years of experience in the telecommunications field and over 16 years of experience in Call Recording and Voice AI space. Mr. Bezko is a true visionary of the Voice AI industry and is a frequent speaker at industry events and trade shows.

Automated Quality Management

Transforming Quality Assurance in Contact Centers with Generative AI

September 24, 2023 at 3:17 PM 3 min read

Compliance

MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

September 1, 2023 at 11:39 AM 5 min read

miarec voice analytics cloud

Conversation Intelligence

Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?

August 1, 2023 at 5:00 PM 5 min read

Conversation Intelligence

Lexicon- vs. Machine Learning-based Sentiment Analysis For Contact Centers

June 16, 2023 at 3:29 PM 10 min read

Chatgpt-based call summary

Conversation Intelligence

Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT

May 12, 2023 at 12:41 PM 3 min read

Quality Management

New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy

January 30, 2023 at 5:30 AM 3 min read

Introducing AI-Driven Auto Redaction

Compliance

MiaRec Now Offers AI-Driven Auto Redaction

January 19, 2023 at 8:42 AM 4 min read

Introducing Love at First Insight A Voice Analytics Cookbook (1)

Quality Management

Introducing Love At First Sight: A Voice Analytics Cookbook

January 12, 2023 at 1:33 AM 2 min read

Quality Management

Manual Agent Evaluation vs. Automatic Call Scoring for Quality Assurance

January 9, 2023 at 2:01 AM 9 min read

26 Contact Center Analytics Software Terms You Should Know

Quality Management

26 Contact Center Analytics Software Terms You Should Know

December 19, 2022 at 12:19 AM 5 min read

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