Gennadiy Bezko

Gennadiy Bezko

Gennadiy Bezko, founder and CEO of MiaRec, has over twenty years of experience in the telecommunications field and over 16 years of experience in Call Recording and Voice AI space. Mr. Bezko is a true visionary of the Voice AI industry and is a frequent speaker at industry events and trade shows.

Posts by Gennadiy Bezko

Transforming Quality Assurance in Contact Centers with Generative AI
Automated Quality Management

Transforming Quality Assurance in Contact Centers with Generative AI

September 24, 2023 at 3:17 PM 3 min read
MiaRec Takes Auto Data Redaction To New Heights With Machine Learning
Compliance

MiaRec Takes Auto Data Redaction To New Heights With Machine Learning

September 1, 2023 at 11:39 AM 5 min read
Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?
miarec voice analytics cloud
Conversation Intelligence

Are MiaRec’s Cloud-based Voice Analytics Solutions Secure?

August 1, 2023 at 5:00 PM 5 min read
Lexicon- vs. Machine Learning-based Sentiment Analysis For Contact Centers
Conversation Intelligence

Lexicon- vs. Machine Learning-based Sentiment Analysis For Contact Centers

June 16, 2023 at 3:29 PM 10 min read
Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT
Chatgpt-based call summary
Conversation Intelligence

Top 3 Questions For MiaRec Auto Call Summary: Streamline Post-Call Work With ChatGPT

May 12, 2023 at 12:41 PM 3 min read
New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy
Quality Management

New Automated QA Feature Update Helps You Improve Auto Score Card Accuracy

January 30, 2023 at 5:30 AM 3 min read
MiaRec Now Offers AI-Driven Auto Redaction
Introducing AI-Driven Auto Redaction
Compliance

MiaRec Now Offers AI-Driven Auto Redaction

January 19, 2023 at 8:42 AM 4 min read
Introducing Love At First Sight: A Voice Analytics Cookbook
Introducing Love at First Insight A Voice Analytics Cookbook (1)
Quality Management

Introducing Love At First Sight: A Voice Analytics Cookbook

January 12, 2023 at 1:33 AM 2 min read
Manual Agent Evaluation vs. Automatic Call Scoring for Quality Assurance
Quality Management

Manual Agent Evaluation vs. Automatic Call Scoring for Quality Assurance

January 9, 2023 at 2:01 AM 9 min read
26 Contact Center Analytics Software Terms You Should Know
26 Contact Center Analytics Software Terms You Should Know
Quality Management

26 Contact Center Analytics Software Terms You Should Know

December 19, 2022 at 12:19 AM 5 min read
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