What's New at MiaRec in 2024/ Interview for Call Centre Helper TV
What's New at MiaRec in 2024/ Interview for Call Centre Helper TV
January 15, 2024 at 4:38 PM
2
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Contact Center AI Maturity Model
Contact Center AI Maturity Model
December 21, 2023 at 3:28 AM
10
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7 Misconceptions about AI-Based Auto QM in Contact Centers
7 Misconceptions about AI-Based Auto QM in Contact Centers
December 10, 2023 at 7:24 PM
6
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How Much Setup Do Generative AI Auto QA & Auto Data Redaction Require?
How Much Setup Do Generative AI Auto QA & Auto Data Redaction Require?
October 16, 2023 at 3:45 PM
4
min read
Call Scoring: Manual vs Keyword-Based vs Generative AI-based
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Call Scoring: Manual vs Keyword-Based vs Generative AI-based
October 7, 2023 at 4:43 PM
12
min read
Transforming Quality Assurance in Contact Centers with Generative AI
Transforming Quality Assurance in Contact Centers with Generative AI
September 24, 2023 at 3:17 PM
3
min read
Onboarding Process for Voice Analytics & Automated Quality Management
Onboarding Process for Voice Analytics & Automated Quality Management
August 31, 2023 at 11:23 AM
6
min read
Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]
Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]
July 31, 2023 at 7:32 PM
7
min read
Agent Evaluations Best Practices: The Importance of Automated Call Scoring
Agent Evaluations Best Practices: The Importance of Automated Call Scoring
June 8, 2023 at 4:28 PM
8
min read
Maximize the ROI of Contact Center Voice Analytics: Top 5 Use Cases
Maximize the ROI of Contact Center Voice Analytics: Top 5 Use Cases
April 12, 2023 at 4:04 PM
6
min read