How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover
How Contact Center AI Can Help Improve Team Morale & Reduce Agent Turnover
May 11, 2024 at 2:44 PM
7
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Generative AI In Conversational Analytics: Demo & Discussion [CX Today]
Generative AI In Conversational Analytics: Demo & Discussion [CX Today]
March 30, 2024 at 7:44 PM
8
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MiaRec's QA Dashboards & Analytics: Insights & Trend Analysis
MiaRec's QA Dashboards & Analytics: Insights & Trend Analysis
March 21, 2024 at 8:25 AM
5
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Auto Call Summary: 3 Ways to Streamline Insurance Contact Centers
Auto Call Summary: 3 Ways to Streamline Insurance Contact Centers
December 13, 2023 at 11:24 AM
4
min read
7 Misconceptions about AI-Based Auto QM in Contact Centers
7 Misconceptions about AI-Based Auto QM in Contact Centers
December 10, 2023 at 7:24 PM
6
min read
What To Expect When Setting Up Topic Analysis
What To Expect When Setting Up Topic Analysis
September 24, 2023 at 4:11 PM
6
min read
Topic & Sentiment Analysis in Contact Centers: Definitions, Use Cases, Benefits
Topic & Sentiment Analysis in Contact Centers: Definitions, Use Cases, Benefits
August 30, 2023 at 6:12 PM
12
min read
Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]
Generative AI-Powered Call Scoring: Benefits & How To Setup [Video]
July 31, 2023 at 7:32 PM
7
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Customizing Scorecards For Your Contact Center: The Do’s And Don’ts
Customizing Scorecards For Your Contact Center: The Do’s And Don’ts
July 28, 2023 at 3:08 PM
7
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The ROI On Automated Call Summary [Free Calculator]
The ROI On Automated Call Summary [Free Calculator]
June 28, 2023 at 2:51 PM
4
min read