Know When to Get Consent Before Call Recording

By Tatiana Poly on December 16, 2020 at 4:21 AM

Know When to Get Consent Before Call Recording

Call recording is utilized across the United States and globally for many reasons. To sustain proof of conversations, ensure compliance with regulatory standards are met and quality service is delivered. Each state law requires either a One-Party consent or All-Party consent. Some cou …

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Topics: Auto QA

The Benefits of Call Recording Solutions for Sales Teams

By Tatiana Poly on November 25, 2020 at 4:21 AM

The Benefits of Call Recording Solutions for Sales Teams

Sales teams are under more pressure than ever before to deliver results. Because of this, they need every advantage possible to exceed their goals, including call recording solutions.

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Topics: Auto QA

How To Remain Compliant With All-Party Notification For Outbound Calls

By Tatiana Poly on July 14, 2020 at 4:21 AM

Companies across different market verticals realize the benefits of call recording. They use call recording to ensure excellent customer service, improve performance, train staff, resolve disputes over orders, etc.

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Topics: Auto QA

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