If you're reading this, it means you've been invited to try MiaRec's Conversational Analytics Platform. Congratulations! You're about to experience one of the most advanced Conversational Analytics Platforms in the market today. To help you make the most of your trial period, here are some tips for you.
Watch This Video To Get A Quick Overview Of The Platform
MiaRec's Conversational Analytics Platform is packed with features. To help you make the most of your time during the trial, it can be helpful to gain an overview of the most important features you should focus on if your time is minimal. We recorded this 8-minute video that walks you through them quickly so you can start to think about which types of scenarios you wish to try out.
Expect Our Engineering Team To Reach Out To You
We'll reach out to you shortly (within one business day of requesting the trial) to learn more about your organization's needs and to set up criteria to configure your trial environment in a way that is most suited to your situation. Please keep an eye out for an email with more information on how to set up the call. In the meantime, you'll be able to go ahead and explore the MiaRec platform and familiarize yourself with its features.
Ensure Your Call Recording Is Working Correctly ASAP
Please verify that your call recording is working correctly as soon as possible. This way, you can be sure that MiaRec captures the calls you want it to analyze. We will send you an email with some instructions on how to do that.
Block Some Time Every Few Days To Explore The Platform
To get the most out of the trial, it is best to take 30-60 minutes once or twice a week to explore all of MiaRec's features throughout the trial period. Over the next 30 days, we'll send you emails every 2-4 days with ideas and inspiration to help guide you through the platform.
Check out the following product videos:
Prepare Some Trial Scenarios
A trial yields the best results if it is put under real-world stress tests. With your team, brainstorm a few scenarios you wish to test.
For example, use the Auto Score Card to evaluate your agents' performance and check how well your agents adhere to your call script. Compare how much time you can save by letting MiaRec score 100% of your calls. Or create a topic and add keywords to solve a "mystery" you are curious about (e.g., Why are we suddenly getting so many return requests?).
Check In With The Sales & The Product Team
If you have any questions or you get stuck anywhere, be sure to get in touch with the MiaRec team as soon as possible, and he will get you in touch with the right person within our product team.
Around the 14th day of your trial, your account manager will check in with you to make sure you're all set and have everything you need to be successful. After your trial period ends (30 days), your account manager will call you to answer any questions, address any concerns, and talk about the next steps if you want to continue using MiaRec.
We hope you enjoy your trial period and that you find MiaRec's Contact Center Intelligence Platform to be a valuable asset for your business. We wish you success in your journey toward contact center excellence! If you have any questions, please don't hesitate to reach out. Thank you for choosing MiaRec!
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