Modern Contact Center

Welcome to the MiaRec Modern Contact Center blog where customer-first organizations find practical tips, tricks, and strategic expert advice on how to keep their contact centers ultra efficient while providing the best customer experience possible!

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All Topics Conversation Intelligence Quality Management Automated Quality Management AI Assist Compliance Financial & Banking Healthcare Metrics & KPIs Versus & Compare CCaaS/Service Provider Cost & Price
We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.
Conversation Intelligence

We Built Auto QA to Automate QA. Our Customers Used It to Transform Their Business.

May 20, 2025 at 1:41 PM 6 min read
6 Ways To Boost Your Hospitality Contact Center with Generative AI
6 Ways To Boost Your Hospitality Contact Center with Generative AI
Conversation Intelligence

6 Ways To Boost Your Hospitality Contact Center with Generative AI

May 14, 2025 at 6:21 AM 6 min read
AI Is Everywhere, But ROI Is Rare — Why CX Is Leading the Way
Conversation Intelligence

AI Is Everywhere, But ROI Is Rare — Why CX Is Leading the Way

April 29, 2025 at 12:11 PM 3 min read
Boost Customer Retention With MiaRec's New Customer Churn Risk Score & Dashboard
Conversation Intelligence

Boost Customer Retention With MiaRec's New Customer Churn Risk Score & Dashboard

April 21, 2025 at 6:39 PM 4 min read
How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics
Conversation Intelligence

How To Gauge Customer Churn Risks Using Traditional vs. AI-Based Metrics

March 26, 2025 at 2:11 AM 7 min read
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)
The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)
Conversation Intelligence

The Financial Impact Of Customer Churn (Direct vs. Indirect Costs)

March 17, 2025 at 11:32 AM 8 min read
How Contact Center AI Can Help Reduce Customer Churn
Automated Quality Management

How Contact Center AI Can Help Reduce Customer Churn

March 9, 2025 at 12:00 AM 9 min read
AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In?
AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In
AI Assist

AI Agent Assist Will Be Replaced With AI Voice Agents. Which Technology Is Worth Investing In?

February 8, 2025 at 2:17 PM 5 min read
Rethinking Voice of the Customer: Using AI to Measure What Really Matters in CX
Conversation Intelligence

Rethinking Voice of the Customer: Using AI to Measure What Really Matters in CX

January 28, 2025 at 2:57 PM 5 min read
Benefits & Limitations Of MiaRec's AI-Powered Individualized Coaching Suggestions For Contact Center Agents
Pros & Cons Of AI-Powered Personalized Coaching Suggestions
Automated Quality Management

Benefits & Limitations Of MiaRec's AI-Powered Individualized Coaching Suggestions For Contact Center Agents

December 23, 2024 at 8:00 AM 6 min read
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