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MiaRec Auto QAAutomated Quality Management (AQM) and AI-based Call Categorization for contact centers with 25+ agents looking to automate their QA processes.
MiaRec Voice of the Customer (VOC)Ideal for contact centers with 25+ agents looking to get complete visibility into customer sentiment, ensure customer satisfaction, proactively address issues, and more.
MiaRec CX and Business IntelligenceCustom metrics and CX intelligence for those looking to transform their contact center into a revenue driver.

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Why Your Analytics Don’t Provide Visibility (And How to Fix It)

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Conversation Intelligence

Why Your Analytics Don’t Provide Visibility (And How to Fix It)

January 10, 2022 at 8:03 PM 7 min read

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