3 Contact Center KPIs You Should Be Tracking, But Probably Aren't
By MiaRec Team on March 2, 2022 at 5:14 AM
Market conditions and customer expectations have drastically changed over the last few years, putting a lot more pressure on contact centers to resolve issues quickly and fully while providing the best possible customer experience.
Why Your Analytics Don’t Provide Visibility (And How to Fix It)
By MiaRec Team on January 10, 2022 at 8:03 PM
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We’re drawing analytics from every source we can. Click sensors give us heat maps of website activity. Keyloggers tell us when people change their minds at the point of sale. We use machine learning and AI to scour through surveys, analyze call recording transcripts, predict buying ha …