John Ortiz

John Ortiz

Posts by John Ortiz

Improving Your Self-Service Options Through Topic Analysis Insights
Improving Your Self-Service Options Through Topic Analysis Insights

Improving Your Self-Service Options Through Topic Analysis Insights

October 9, 2024 at 12:17 PM 5 min read
Using Auto Call Scoring To Choose The Right Calls For Manual Review
Using Auto Call Scoring To Choose The Right Calls For Manual Review

Using Auto Call Scoring To Choose The Right Calls For Manual Review

October 7, 2024 at 8:15 AM 4 min read
The Power of Auto Call Summaries: Transforming Information Overload

The Power of Auto Call Summaries: Transforming Information Overload

October 3, 2024 at 12:32 PM 4 min read
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT
How You Can Semi-Automate Your Agent Evaluation With A Custom GPT

How You Can Semi-Automate Your Agent Evaluation With A Custom GPT

September 2, 2024 at 12:14 AM 5 min read
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT
How You Can Create Agent Schedules In A Few Minutes With A Custom GPT

How You Can Create Agent Schedules In A Few Minutes With A Custom GPT

August 22, 2024 at 9:47 AM 6 min read
NLP vs. Generative AI-Powered Topical Analytics
NLP vs. Generative AI-Powered Topical Analytics

NLP vs. Generative AI-Powered Topical Analytics

August 19, 2024 at 11:11 PM 6 min read
12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

12 High-Impact Decisions You Can Confidently Make Using MiaRec Dashboards & Reporting

July 11, 2024 at 9:20 AM 7 min read
How MiaRec Helps BPOs Overcome 5 Common Challenges
How MiaRec Helps BPOs Overcome 5 Common Challenges

How MiaRec Helps BPOs Overcome 5 Common Challenges

July 1, 2024 at 10:14 AM 7 min read
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows
How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows

How AI Can Help Health & Life Insurance Contact Centers Streamline Data Capture & Entry Workflows

June 18, 2024 at 8:32 AM 5 min read
Boost Your Auto Insurance Contact Center Efficiency With AI Insights

Boost Your Auto Insurance Contact Center Efficiency With AI Insights

June 17, 2024 at 3:59 PM 6 min read