Top 10 Phrases To Use In Customer Service
By Tatiana Poly on March 2, 2021 at 4:21 AM
In a customer service environment the right language is truly important. If we are talking about sales calls it is even more important. Certain words and phrases can have a huge impact and either make or break the whole impression and the way a customer feels about your business.
Building Call Center Efficiency Through Call Recording
By Tatiana Poly on March 1, 2021 at 4:21 AM
All successful businesses must focus on a complex blend of customer service and internal process improvements to build efficiency. Are they meeting customer needs, providing customer satisfaction, eliminating internal inefficiencies, and optimizing employees’ performance?
Know When to Get Consent Before Call Recording
By Tatiana Poly on December 16, 2020 at 4:21 AM
Call recording is utilized across the United States and globally for many reasons. To sustain proof of conversations, ensure compliance with regulatory standards are met and quality service is delivered. Each state law requires either a One-Party consent or All-Party consent. Some cou …
The Benefits of Call Recording Solutions for Sales Teams
By Tatiana Poly on November 25, 2020 at 4:21 AM
Sales teams are under more pressure than ever before to deliver results. Because of this, they need every advantage possible to exceed their goals, including call recording solutions.
General Data Protection Regulation and Call Recording
By Tatiana Poly on October 28, 2020 at 4:21 AM
The General Data Protection Regulation (GDPR) legislation comes into effect across Europe on May 25th 2018. GDPR will affect all businesses that process data, both small and large. Under current law call recording is classified as form of data processing, therefore the new legislation …
Benefits of Call Recording for Debt Collectors
By Tatiana Poly on September 30, 2020 at 4:21 AM
Numerous debt collectors utilize call recording solutions for a multitude of reasons. The monitoring of agents and debtor ensures compliance and manages risk on both ends. Call recording is an effective solution to resolve misunderstandings that may arise. It gets straight to the poin …
5 Ways Your Company Can Benefit From Call Recording
By Tatiana Poly on August 24, 2020 at 4:21 AM
Companies are using call recording in a variety of innovative ways, to address a variety of business needs, including legal documentation and protection, order verification, dispute resolution, and customer-service enhancement. It’s also great for training and supervising new employee …
How To Remain Compliant With All-Party Notification For Outbound Calls
By Tatiana Poly on July 14, 2020 at 4:21 AM
.png)
Companies across different market verticals realize the benefits of call recording. They use call recording to ensure excellent customer service, improve performance, train staff, resolve disputes over orders, etc.
HIPAA Compliance For Contact Centers
By Tatiana Poly on July 13, 2020 at 4:21 AM
HIPAA compliance standards for call centers has been an important issue for every healthcare organization since legislation relating to the security of protected health information (PHI) was enacted in the Health Insurance Portability and Accountability Act (HIPAA) in 2013.
How To Use Call Recording Effectively To Coach & Train Contact Center Agents
By Tatiana Poly on June 15, 2020 at 4:21 AM
.png)
Nowadays, it is nearly impossible to call a contact center without hearing a well-known phrase: “Your call may be recorded and monitored”. Contact centers are primary using call recording to monitor and improve agent’s performance, enhance customer service and comply with regulatory r …