Anthony Perez

Anthony Perez

Senior Sales and Marketing Professional with 12+ years of experience featuring demonstrated success across multiple industries and verticals including channel. Strengths include key relationship building/management, account based marketing (ABM), strategic sales and negotiation. Adept at leading continuous process improvements and digital transformation.

Posts by Anthony Perez

Introducing Love At First Sight: A Voice Analytics Cookbook
Introducing Love at First Insight A Voice Analytics Cookbook (1)

Introducing Love At First Sight: A Voice Analytics Cookbook

January 12, 2023 at 4:33 AM 2 min read
Manual Agent Evaluation vs. Automatic Call Scoring for Quality Assurance

Manual Agent Evaluation vs. Automatic Call Scoring for Quality Assurance

January 9, 2023 at 5:01 AM 9 min read
How To Use AI To Drastically Improve Contact Center Script Adherence
How To Use AI To Drastically Improve Contact Center Script Adherence

How To Use AI To Drastically Improve Contact Center Script Adherence

January 6, 2023 at 2:25 AM 4 min read
26 Contact Center Analytics Software Terms You Should Know
26 Contact Center Analytics Software Terms You Should Know

26 Contact Center Analytics Software Terms You Should Know

December 19, 2022 at 3:19 AM 5 min read
How To Get The Most Out Of Your MiaRec Trial

How To Get The Most Out Of Your MiaRec Trial

November 14, 2022 at 6:20 AM 2 min read
Key Findings From The Cavell Cloud Communications Summit

Key Findings From The Cavell Cloud Communications Summit

November 9, 2022 at 2:05 AM 3 min read
How To Build A Rock-Solid Business Case: Conversational Analytics For Your Contact Center

How To Build A Rock-Solid Business Case: Conversational Analytics For Your Contact Center

November 7, 2022 at 9:45 AM 5 min read
New CMS Call Recording Requirements for Insurance Providers

New CMS Call Recording Requirements for Insurance Providers

October 26, 2022 at 8:05 AM 3 min read
5 Mistakes Companies Make In Phone Support & How To Fix Them

5 Mistakes Companies Make In Phone Support & How To Fix Them

October 12, 2022 at 8:18 AM 5 min read
How To Spot Product Trends Or Issues Using Contact Center Data

How To Spot Product Trends Or Issues Using Contact Center Data

September 15, 2022 at 3:38 AM 5 min read