Sales Contact Centers: How AI Insights Can Help You Boost Revenue
By John Ortiz on November 27, 2024 at 2:52 AM
Are you under a lot of pressure recently to increase revenue? Do you feel like you have to do more with less? As a former contact center manager, I have walked in your shoes and know firsthand what it is like. Not only do you have to run a super-tight ship with dozens of KPIs breathin …
Insights Made Clear: Introducing Upgrades to MiaRec's Topic Analysis
By Gennadiy Bezkorovayniy on November 8, 2024 at 8:40 AM
Understanding your contact center customer interactions is now more crucial than ever. That’s why we’re thrilled to announce an exciting upgrade to MiaRec’s LLM-based Topic Analysis! Our latest features not only enhance the accuracy of topic identification but also provide deeper insi …
Improving Your Self-Service Options Through Topic Analysis Insights
By John Ortiz on October 9, 2024 at 12:17 PM
Did you know that 62% of millennials and 75% of Gen-Z customers almost always prefer self-service to contacting customer support? But that doesn't mean your contact center can't assist them in their customer journey. On the contrary! Using Voice of Customer (VoC) insights gleaned from …
The Power of Auto Call Summaries: Transforming Information Overload
By John Ortiz on October 3, 2024 at 12:32 PM
With the volume of customer interactions increasing for contact centers, the need for efficient call documentation has never been greater. Automatic call summarieshave emerged as a powerful tool to streamline this process, ensuring that key insights are captured without burdening agen …
NLP vs. Generative AI-Powered Topical Analytics
By John Ortiz on August 19, 2024 at 11:11 PM
Do you wish you had more insight into why your customers call your contact center? Or do you already have a Topical Analysis tool in place and wonder if upgrading to the new Generative AI-based tools is worth it? Here at MiaRec, we have helped hundreds of contact centers better unders …
NLP-based vs. LLM-Powered Sentiment Analysis: What's The Difference?
By Gennadiy Bezkorovayniy on July 11, 2024 at 9:32 AM
In June 2023, we published an article that compared lexicon-based with Machine Learning or NLP-based Sentiment Analysis. Now, a little more than one year later, we have made another huge leap forward with Generative AI-based Sentiment Analysis! Update 2025: Breaking news! To complimen …
MiaRec Platform Now Available in 98 Languages
By MiaRec Team on June 27, 2024 at 2:59 PM
Imagine, a world where language is no longer a barrier in customer service. Many contact centers already offer multiple language options to their customers. With MiaRec's AI-powered Conversation Intelligence and Auto QA solutions, contact centers are now able to analyze 100% of those …
Who Is Not A Good Fit For MiaRec?
By Tatiana Poly on March 18, 2024 at 1:42 AM
When it comes to selecting the right Conversation Intelligence solution for your organization, it is crucial that you assess various vendors to ensure they align with your specific needs. Depending on those needs, some vendors will be a better fit than others.
What's New at MiaRec in 2024/ Interview for Call Centre Helper TV
By Gennadiy Bezkorovayniy on January 15, 2024 at 4:38 PM
Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. Building on the incredible strides we've made in the field of AI throughout 2023, the MiaRec team is committed to harness …
Understand AI, ML & Co in Contact Centers: Definitions & Explanations
By Gennadiy Bezkorovayniy on December 7, 2023 at 9:55 PM
Whether you haven't officially dabbled with Contact Center AI yet or you are a trailblazer, you will have heard different, confusing, and sometimes conflicting things about what Artificial Intelligence (AI) can and cannot do. At MiaRec, we have provided hundreds of contact centers wit …