One of the most frequently asked questions we receive is "What does MiaRec's pricing look like?" And, like so many other questions in life worth exploring further, the answer is "It depends."
While our pricing model for both the on-premise and the cloud deployment option is very straightforward, our solutions are highly modular and flexible, so one size does not fit all. It depends on many factors:
- Will you choose on-premise or the cloud?
- Which MiaRec functionality/package will you need?
- Do you want add-ons and which ones?
- How much customization will your project require?
- From whom are you purchasing MiaRec?
So, let's have a closer look at each of the considerations. Or, if you prefer to know exactly what your investment would look like, contact us for a custom quote right now.
Cloud vs. On-Premise
One of the first and more profound decisions you will have to make when purchasing a new Workforce and Customer Engagement platform is whether you will deploy it on-premise or in the cloud. This decision impacts many things, including your MiaRec pricing.
Because MiaRec's on-premise pricing is based on an annual subscription model (in contrast to the more common perpetual model that often requires a large up-front investment and continuous maintenance and support payments) the difference from the cloud pricing model is minimal.
However, it is worth mentioning that the cloud subscription runs a little higher than the self-hosted option (as it is common with almost all enterprise B2B SaaS products) because it includes the hosting costs, future hardware/server upgrades, and advanced security features already built-in.
What MiaRec Package Do You Need?
For most people who purchase MiaRec, the decision between cloud and on-premise is somewhat already made because of internal IT strategy (e.g., "Cloud-First") or existing hardware investments. So, picking the right package is the first real pricing decision they will have to make.
MiaRec offers three packages: Standard, Quality Management, and Voice Analytics. Our comprehensive standard package includes everything a modern contact center needs to provide outstanding service while remaining compliant:
- Automatic 100% or selective recording
- On-demand recording with LookBack technology
- Ability to search, playback, & download audio files
- File integrity check (watermarking)
- Audit logs
- Ability to export/import recordings
- Configurable retention policy
- Role-Based Web Access
- Notes & Tags
Our Quality Management Package includes everything in the Standard Package as well as:
These additional features allow contact center managers to monitor their (remote) agents’ live calls, evaluate their performance while listening to the live call or after the call is completed, as well as report on service quality trends in real-time.
Finally, our most advanced package, Voice Analytics, allows contact center managers to automatically transcribe all or selective calls, extract keywords from the transcript, categorize the calls by topics, or analyze them for trend development using Artificial Intelligence and Machine Learning. This package includes:
- Speech-To-Text Transcription
- Automatic Keyword Extraction
- Topics & Categories
- Auto Scorecards
- Sentiment Analysis
- Advanced Reporting
It is important to know that you can always mix and match your licenses. In other words, you can assign a package that suits your needs on a user-by-user basis as long as you have at least five license seats per additional category.
Do You Need Specific Add-On Functionality?
In addition to the three packages, MiaRec offers some functionality as an add-on license that can be purchased on top of the package chosen. The available add-ons are slightly different for cloud versus on-premise. For example, for on-premise, you can add
- Advanced Security (File encryption, Pause/Resume recording, and Cisco recording announcement) as well as
- Screen Capture Recording with multiple-monitors support,
while the advanced security features are already included in the cloud plan.
How Much Customization Does Your Project Require?
While MiaRec itself is very easy and fast to set up, every customer will receive a standard set of professional services days, which will include assistance with installation, configuration, onboarding, and training.
However, some customers have a more complex environment and would like help from our experienced Professional Services team in customizing MiaRec to adjust to their unique circumstances or out-of-the-ordinary processes. Therefore, the cost of professional services is assessed based on the total project.
Are You Purchasing MiaRec Directly Or Through A Partner?
Last but not least, the MiaRec pricing depends on whether you purchase our solution from us directly or through one of our approved service integrator partners.
Most customers who work with a partner acquire MiaRec as part of a larger project or long-term engagement. Sometimes, the service integrator hosts MiaRec in a secure data center for the customer. Other times, they provide additional services around and on top of the MiaRec solution. This can alter the investment you make with MiaRec somewhat.
I hope you find this explanation useful as you now understand what can affect the bottom-line price for our contact center solution. However, I also know that this cannot replace a personal conversation. So, I want to invite you to schedule a brief call with one of our sales team members or request your customized quote today.
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